Technical Support

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Develop and sustain a comprehensive real-time monitoring system that guarantees complete visibility into essential workflows prior to the escalation of incidents.

• Deliver exceptional support to clients, serving as the primary line of defense for resolving issues, addressing inquiries, and escalating critical incidents when necessary.

• Aid backend teams by providing scripting assistance, reproducing bugs, performing log analysis, and conducting basic API testing.

• Establish and standardize operational processes that facilitate scalability and maintain consistent service quality.

• Evaluate recurring issues and suggest data-driven enhancements to position the NOC as a strategic entity.

• Ensure ongoing operational coverage through well-organized shift transitions.

• Engage in certain development tasks to gain practical backend knowledge.

• Recognize deficiencies in existing tools and workflows and propose viable solutions.

⛳️ Requirements

• Proficient in English, both written and spoken.

• Minimum of 1 year of experience in technical support, NOC operations, or a comparable role.

• Basic understanding of monitoring tools and alerting systems.

• Experience in coding, including scripting, debugging, or log analysis.

• Familiarity with APIs and the ability to assist users with integration or connectivity challenges.

• Strong analytical skills and a problem-solving mindset.

• Customer-centric attitude and a service-oriented approach.

• Ability to thrive in fast-paced, high-stakes environments.

🏝️ Benefits

• Competitive Compensation

• Remote Work – You can work from anywhere!

• Home Office Bonus – A one-time allowance to help you create your ideal home office.

• Work Equipment

• Stock Options

• Health Plan wherever you are.

• Flexible Days Off