Technical Support

This is a fully remote position, open to applicants in Egypt.

📋 Description

• Assist in the advancement of projects that showcase the value of GeoSoftware technologies, including Jason, HampsonRussell, VelPro, and InsightEarth.

• Support business development efforts by engaging in customer conversations, identifying pain points, proposing solutions, and recommending professional services or software licensing and mentoring.

• Work in collaboration with the R&D team to create new workflows and address undocumented challenges.

• Partner with Business Managers, the Region Manager, and the technical team in the Middle East, coordinating efforts with global R&D.

• Ensure that clients derive value from GeoSoftware technology and assist in defining realistic scopes and deliverables for professional services.

• Conduct peer reviews of work against established scopes.

• Contribute to workflow and software enhancements and support regional customer success initiatives.

• Provide reservoir characterization products, along with customer training and mentoring services.

• Aid in the creation of new technologies for GeoSoftware products.

• Monitor project activities by maintaining weekly timesheets and activity logs.

• Offer insights on software development requirements and issues reported by customers.

• Keep track of key QI and AI/ML technologies.

• Serve as a liaison between clients and Product Development to ensure software requests align with product objectives.

• Engage in regional technical strategy and support sales activities, including presentations, demonstrations, and evaluations.

• Collaborate on the annual training program aimed at external regional customers.

⛳️ Requirements

• A Bachelor’s degree or higher in Geophysics, Geology, Geoscience, or a related discipline.

• Over 7 years of experience in a customer-facing role, ideally within the Oil & Gas sector.

• Solid comprehension of geoscience workflows and software applications.

• Experience with GeoSoftware or comparable geoscience software tools.

• Extensive background in conducting training courses and providing technical support.

• Significant experience using one or more of Jason, HampsonRussell, PowerLog, or InsightEarth.

• Proficiency in Microsoft Word, Excel, and PowerPoint.

• Familiarity with licensing software and usage of Windows/Linux operating systems.

• Required fluency in English, both written and spoken.

• Proficiency in Arabic is viewed as an advantage.

• Ability to swiftly learn and provide support for complex geoscience software tools.

• Strong customer service, communication, training, presentation, problem-solving, teamwork, and adaptability skills.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional development and continuing education.

• Collaborative and innovative work environment.

• Flexible work arrangements to support work-life balance.