Technical Support Agent, Bilingual French/English

This is a fully remote position, open to applicants in Canada.

📋 Description

• Offer first-tier support for POS hardware/software and PAR products

• Address operational and technical challenges promptly and effectively

• Record and manage incidents utilizing service management tools

• Adhere to escalation procedures and contribute to the knowledge repository

• Provide outstanding service to ensure complete customer satisfaction

• Carry out administrative support duties related to customer service

• Evaluate issues and use sound judgment to identify solutions

• Collaborate with internal teams and external engineers as necessary

• Report directly to the Technical Support Manager

⛳️ Requirements

• Candidates must be bilingual in French and English

• Over 1 year of Customer Service experience (Helpdesk experience preferred)

• Experience in restaurant or call center settings

• Strong problem-solving abilities and effective communication skills

• Proficient typing skills and a solid understanding of Windows OS

• Reliable broadband or fiber internet and access to a backup work location

• Networking experience is a plus

• Availability to work weekends, holidays, and overtime as required

• Associate's degree in electronics technology or computer science is a plus

• A+ or Microsoft certifications are a plus

🏝️ Benefits

• Opportunities for advancement and internal promotion

• Equal employment opportunities for all

• Reasonable accommodations for individuals with disabilities