Technical Specialist

This is a fully remote position, open to applicants in Arizona, +23 more states.

📋 Description

• Create interactive training experiences, including labs and evaluated labs, tailored to customer needs and technical standards.

• Assist the Lab Development team in enhancing and expediting development processes while ensuring quality and profit margins.

• Perform technical content evaluations and spot errors in Markdown, user experience, content flow, and lab steps.

• Diagnose whether errors stem from input problems, UI modifications, or faulty lab steps.

• Document lab-step modifications, guidelines, UI adjustments, screenshots, and any issues that hinder testing in lab test spreadsheets.

• Work with internal lab developers and clients to create virtual environments with accompanying instructional materials.

• Develop PowerShell and BASH scripts for lab deployment and scoring.

• Utilize platform capabilities to enhance learner experiences.

• Engage with customers throughout the product development lifecycle and proactively resolve deviations from best practices.

• Maintain transparent communication with project teams regarding content initiatives.

• Keep abreast of new and revised technologies.

• Provide guidance to customers on Skillable products and solutions when necessary.

• Leverage automated lab and courseware publishing processes to oversee and distribute content.

• Collaborate with Instructional Designers to create professional hands-on learning experiences.

• Identify services and features for hands-on experiences based on audience profiles, learning goals, best practices, and strategic objectives.

• Partner with Subject Matter Experts to develop technically accurate training that aligns with learning goals.

• Uphold company values through positive engagement with both internal and external stakeholders.

• Take part in strategic business initiatives and special cross-functional projects as needed.

⛳️ Requirements

• A Bachelor's degree in a relevant field (computer science, etc.) or equivalent professional experience.

• Over 4 years of experience in a technical setting, including Lab Development, Systems Administration, Systems Automation, and/or Support Engineering.

• Proficiency in using PowerShell to query endpoints or automate processes.

• Experience in mentoring and training fellow technologists on new technical platforms and advanced functionalities.

• Preferred experience with Bash and Python for querying endpoints or automation tasks.

• Familiarity with CSS and JavaScript is advantageous.

• Technical expertise across cloud and on-premises platforms, including Microsoft Azure, AWS, VMware, Hyper-V, Linux, and Docker.

• Basic knowledge of Google Cloud Platform and other platforms is beneficial.

• Demonstrated ability in designing, implementing, managing, and automating cloud and on-premises platforms and services using PowerShell, BASH, CLIs, and related scripts.

• Experience in DevOps and associated fields is highly desirable.

• Capacity and willingness to engage in multiple technical projects simultaneously.

• Motivation and ability to thrive in a fast-paced environment.

• Experience in developing training curriculum, training materials, and other self-paced or instructor-led training content is a significant advantage.

• Must possess authorization to work in the United States.

• Must have a primary residence in one of the eligible U.S. states listed.

• Must operate from a private, focused home-office setting and consistently use a PC and phone.

🏝️ Benefits

• Fully remote work with a monthly stipend for office supplies and services.

• Medical insurance with two plan options.

• Dental insurance with two plan options.

• Vision insurance.

• Health savings account with substantial employer contributions.

• Healthcare spending accounts.

• Dependent care spending accounts.

• Employee assistance program (EAP).

• Group-paid life insurance.

• Group-paid short-term and long-term disability insurance.

• Options for voluntary life/AD&D insurance.

• Accident and critical illness insurance options.

• 401(k) plan with company matching.

• Tuition reimbursement.

• Reimbursements for healthy lifestyle initiatives.

• Open PTO policy.

• Paid holidays.

• Bereavement leave.

• Parental leave.

• Caregiver leave.

• Paid FMLA leave.

• Friends and Family Friday, allowing the workweek to end at 2 PM local time.

• Full company closure during the week of the 4th of July holiday.

• Access to pet insurance.

• Skillable learning opportunities for employees and their dependents through its product.

• Occasional travel up to approximately 10% of the time.