Technical Solutions Specialist – Food Safety, Microbiology, Chemistry

This is a fully remote position, open to applicants in California.

📋 Description

• Establish robust customer relationships while gaining insight into their specific applications, workflows, and technical requirements.

• Offer technical support and resolve product and application issues, ranging from simple inquiries to intricate investigations.

• Assist customers in implementing and utilizing Neogen solutions to meet food safety and quality goals.

• Provide actionable recommendations that enable customers to maximize the value of Neogen solutions.

• Conduct customized technical training and educational sessions, both virtually and on-site.

• Aid customers in adopting new solutions, enhancing technical skills, and streamlining testing procedures.

• Disseminate technical expertise to Sales and internal teams.

• Represent Neogen during customer meetings, industry events, workshops, and trade shows.

• Collaborate with Sales throughout the entire customer engagement process.

• Work alongside Marketing, Research and Development, Regulatory, Quality, and other departments.

• Communicate field observations, emerging requirements, recurring issues, and opportunities for improvement.

• Provide technical insights for product development, solution launches, and ongoing enhancements.

• Remain updated on food safety applications, industry trends, regulatory factors, and Neogen's product offerings.

• Share expertise and best practices with colleagues.

• Recognize opportunities to enhance technical processes, customer education, and support services.

• Travel up to 50% within the designated region, with occasional travel outside the region.

⛳️ Requirements

• A bachelor’s degree in a scientific field.

• Five years of pertinent experience in food safety, food microbiology, food quality assurance, laboratory applications, or a similar area.

• A solid technical background with the capability to apply scientific knowledge to practical customer challenges.

• Exceptional communication skills, with the ability to clearly articulate technical concepts to diverse audiences, preferably in both English and Spanish.

• A customer-centric approach, with the ability to build trust, pose insightful questions, and devise practical solutions.

• Strong analytical skills, sound judgment, and the capacity to work collaboratively across teams.

• An inquisitive nature and a desire to learn about various products, technologies, and applications.

• The ability to work autonomously while also contributing to a team-oriented environment.

• Must reside in California.

• Authorization to work in the United States is required.

🏝️ Benefits

• Benefits commencing on Day One – Medical, dental, and vision coverage begins immediately upon employment.

• 401(k) plan with company matching contributions.

• Paid Time Off (PTO).

• Opportunities for career advancement.

• Access to tools, training, and support to facilitate your career development.

• Opportunity to engage in meaningful work.

• A collaborative work culture.