Solutions Consultant

This is a fully remote position, open to applicants in Arizona, +21 more states.

📋 Description

• Act as a trusted advisor for the complete ALEX Home suite and serve as the primary product expert for the Revenue and Renewal team.

• Acquire in-depth knowledge of products, demo environments, system architecture, security and implementation requirements, customer needs, and the sales process.

• Collaborate with Account Executives on deal strategies and take the lead on the solution aspect of complex and strategic transactions.

• Conduct discovery sessions, demonstrations, and solution designs for prospects, brokers, and clients.

• Tailor proposed solutions to align with buyer requirements.

• Respond to solution information requests, design customized solutions, and deliver comprehensive demonstrations.

• Clarify APIs, file feeds, and single sign-on (SSO) integration capabilities within customer architectures.

• Address concerns related to security and data privacy.

• Manage inquiries and objections, distinguishing the product from its competitors.

• Provide expert insights on RFPs, security questionnaires, and plan design evaluations.

• Contribute to revenue objectives through win rates, deal velocity, and solution quality.

• Develop advanced solution materials and talk tracks in collaboration with Sales Enablement.

• Represent market needs to the Marketing and Product teams.

• Offer input on sales strategies and future product development.

• Identify suitable candidates for pilots and new products based on customer system and security environments.

⛳️ Requirements

• Over 5 years of experience in presales, solutions consulting, benefits consulting, or implementation within benefits administration or HR technology.

• Proven experience in designing and presenting complex enterprise solutions to C-level stakeholders.

• Strong preference for experience with decision support or employee benefits engagement tools.

• Knowledge of the broker and carrier ecosystem.

• Capability to quickly grasp product and system details and convey them to customers effectively.

• Proficient in creating customer-facing materials that address product and system concerns in clear language.

• A track record of collaborating with sales, marketing, legal, security, and technology teams.

• Experience in a high-growth environment with new product launches.

• Excellent communication skills.

• Willingness to travel up to 25%.

• Remote candidates must reside in AZ, CA, CO, CT, FL, GA, IL, IN, KY, MA, MI, MN, NC, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, or WI.

🏝️ Benefits

• Eligible for commission in addition to base salary.

• Comprehensive benefits package offered.

• Flexible remote work arrangement available.

• Employees are encouraged to work from the Chicago office.