Solutions Engineer – Agents & Automation

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and implement enterprise agent solutions utilizing Microsoft Copilot Studio, Microsoft Foundry, and Microsoft 365 Copilot Agent Builder.

• Facilitate agent governance and lifecycle management through Agent 365.

• Create declarative, prompt-based, and custom-engine agents along with enterprise integrations.

• Establish strategies for Power Platform environment configuration and zoned governance.

• Build agents using Microsoft Copilot Studio and Microsoft Foundry.

• Ensure secure agent operations within Power Platform and Azure.

• Set up conditional access policies and enable agent lifecycle workflows for onboarding in Agent 365.

• Implement governance and security features across Microsoft 365 admin center, Microsoft Entra Agent ID, Microsoft Purview, and Microsoft Defender.

• Convert designs and business requirements into production-ready workflows, automations, integrations, and extensibility patterns.

• Architect agent designs, grounding and retrieval systems, security measures, compliance protocols, and responsible AI protections.

• Execute Power Platform governance and Application Lifecycle Management (ALM) capabilities, including managed environments, Data Loss Prevention (DLP) policies, pipelines, approval workflows, and administrator enablement.

• Assess agent performance, grounding quality, reliability, and overall user experience.

• Create reusable reference architectures, design patterns, solution templates, and implementation guides.

• Mentor customers and teams throughout solution delivery, governance, evaluation, observability, audit readiness, and operational best practices.

• Employ FinOps practices, such as cost-benefit analysis, usage forecasting, consumption monitoring, and cost optimization.

• Utilize Visual Studio Code, GitHub Copilot, coding assistants, and Microsoft Agent Framework to develop and troubleshoot solutions.

• Assist customers in evaluating and adopting new Microsoft agent capabilities.

• Collaborate effectively with customers, partners, Microsoft stakeholders, sales, delivery, engineering, and leadership teams.

⛳️ Requirements

• Bachelor’s degree in a technical, business, or related discipline, or equivalent experience.

• Four or more years of experience providing solutions on Microsoft 365, Power Platform, Azure, or related Microsoft cloud technologies, including practical experience with AI or agent-based solutions.

• Hands-on experience in developing production agents with Microsoft Copilot Studio and Microsoft Foundry.

• Familiarity with Microsoft 365 Copilot, Copilot Studio, Power Platform, Power Apps, Power Automate, Power Fx, and YAML.

• Comprehensive knowledge of agent architecture, governance, security, and lifecycle management.

• Experience with Power Platform Admin Center, Microsoft 365 admin center, Agent 365 control plane, and Foundry control plane.

• Capable of serving as a technical advisor and Subject Matter Expert (SME).

• Working knowledge of prompt design, evaluation, monitoring, and responsible AI practices.

• Understanding of design-led or human-centered methodologies.

• Strong analytical and problem-solving skills.

• Exceptional communication abilities.

• Willingness to travel to SHI, Partner, and Customer events.

• Capability to work autonomously and collaborate with sales, delivery, engineering, and leadership stakeholders.

• Dedication to ongoing learning and skill enhancement.

• High ethical standards and commitment to data privacy, governance, compliance, and security policies.

• Relevant certifications may include Microsoft 365 Copilot and Agent Administration Fundamentals (AB-900), Power Platform Solutions Architect (PL-600), Microsoft Agentic AI Business Solutions Architect (AB-100), or Microsoft Azure AI Engineer Associate (AI-103).

• Equivalent experience may be considered.

🏝️ Benefits

• Opportunities for continuous professional development and leadership roles.

• Comprehensive health, wellness, and financial benefits.

• Access to world-class facilities and the necessary technology to excel, whether working in-office or remotely.

• Medical insurance.

• Vision insurance.

• Dental insurance.

• 401(k) plan.

• Flexible spending benefits.

• Bonus included within the stated compensation range.