Technical Solutions Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Customize system configurations, forms, workflows, user roles, and integrations such as SSO to align with client requirements.

• Establish and manage data related to vehicles, drivers, and routes, as well as subscriber notifications and translation/localization settings.

• Assist with the rollout of new features, product enhancements, and upsell installations across all product lines.

• Create and set up environments for product demonstrations and sales presentations, without directly engaging in demos or sales activities.

• Collaborate with senior technical personnel, developers, and client success teams to address escalated or cross-product issues.

• Interact with clients to gain insights into reported issues, set expectations, and verify resolutions.

• Develop and sustain a technical documentation repository, encompassing training materials, templates, and frameworks.

• Identify and resolve client-reported issues related to routing, scheduling, student data, GPS/live tracking, and reporting functionalities.

• Analyze application errors, system messages, and unexpected behaviors, escalating complex or system-level problems as necessary.

• Aid in government and ministry reporting cycles and associated data validation processes.

• Provide support for seasonal and cyclical operations such as school-year setup, grade rollovers, and annual update cycles.

⛳️ Requirements

• 3-5 years of experience in technical support, software implementation, solutions consulting, or a similar client-facing technical position.

• Strong troubleshooting and analytical abilities, with a talent for diagnosing issues across multiple interconnected systems.

• Comfortable working with SaaS applications; knowledge of databases, SQL, or system administration concepts is advantageous.

• Exceptional written and verbal communication skills, with a focus on client service.

• Excellent organizational skills and the capability to handle multiple priorities in a fast-paced environment.

• Experience in the K-12 transportation, education technology, or SaaS support sectors is beneficial but not mandatory.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health and wellness benefits.

• Flexible working hours and a remote-friendly environment.

• Full access to Claude Code and contemporary AI tools, with the freedom to influence how our team utilizes them.

• A collaborative team culture dedicated to modernizing software that drivers, parents, and school districts depend on daily.