Technical Solutions Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of ensuring the accuracy, completeness, clarity, and up-to-date status of Polygon’s API and integration documentation.

• Create quickstart guides, sample code, and reference architectures to facilitate developer integrations independently.

• Act as the main technical resource during sales discussions and partner integration processes.

• Guide signed partners through the requirements intake process, provisioning following Know Your Business (KYB) and Know Your Customer (KYC) approvals, sandbox testing, webhook setup, and go-live validation.

• Acquire expertise in ramps, banking rails, wallets, accounts, custodial and non-custodial flows, virtual accounts, deposit addresses, cross-chain transactions, and webhooks.

• Develop sample applications and demonstration environments to support Business Development and Sales efforts.

• Identify gaps in API and integration experiences and offer prioritized recommendations to Product and Engineering teams.

• Leverage AI and internal tools to enhance onboarding, provisioning, and frontline support processes.

• Report directly to the VP of Account Management & Support.

⛳️ Requirements

• Practical experience with US payment systems, including ACH, RTP, wire transfers, card networks, or similar rails, along with a solid understanding of settlement and reconciliation.

• Proven experience leading customer API integrations from initiation to production in a payments, fintech, or financial infrastructure setting, or managing API documentation, SDKs, or developer support at an API-first payments organization.

• Strong skills in API troubleshooting, including the ability to read logs, debug webhooks, and analyze authentication and retry behaviors.

• Familiarity with tools such as Postman, Bruno, or Datadog.

• Exceptional technical writing skills to clearly document complex systems for external developers.

• Regularly utilize AI tools to create, document, and automate workflows.

• Comfortable working in a dynamic environment where the platform and documentation are continually evolving.

• Preferred: experience with stablecoins or digital assets, particularly in relation to wallets and on-chain settlement.

• Preferred: background in an early-stage company, building processes or programs from the ground up.

• Preferred: sufficient coding skills to develop demonstration applications.

• Preferred: experience with documentation platforms such as Mintlify.

• Preferred: knowledge of KYB and KYC tools.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Flexible work environment with remote work options.

• Comprehensive health, dental, and vision insurance.

• Generous paid time off and holiday policies.

• Collaborative and innovative team culture.