Technical Solutions Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main technical resource for clients developing API-based and headless integrations with the Fabric platform.

• Take ownership of client integration success from start to finish, eliminating the need for R&D involvement in daily client meetings.

• Participate in regular client calls to assist with architecture design, API implementation, and testing.

• Convert intricate technical requirements into practical guidance for both technical and non-technical stakeholders.

• Deliver minor API enhancements and configuration updates for high-value client use cases.

• Create and maintain client-facing SDKs, boilerplate code examples, and API documentation.

• Collaborate with the Solutions Design team to transform client requirements into integration strategies.

• Independently troubleshoot client integration challenges and assess whether to pursue product engineering fixes or API-layer/configuration solutions.

• Inform active client teams about API feature modifications and rollouts.

⛳️ Requirements

• Over 4 years of experience in a technical client-facing role with substantial coding responsibilities.

• High level of expertise in Ruby on Rails.

• Proficiency in RESTful API design and integration patterns, including OAuth 2.0, API keys, webhooks, pagination, error handling, and debugging.

• Experience in building or contributing to client-facing SDKs, code samples, or API documentation.

• Excellent written and verbal communication skills.

• Capability to bridge the gap between engineering-level details and business-level requirements.

• Ability to independently resolve complex integration issues alongside client engineers.

• Familiarity with HL7, FHIR, or EHR API integrations is a plus.

• Knowledge of headless or composable architecture patterns in a B2B context is an advantage.

• Experience in a digital health, health tech, or health plan company is a benefit.

• Familiarity with Stoplight, ReadMe, or the OpenAPI specification is an added advantage.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Unlimited PTO

• 401(k) plan

• Stock options

• Bonuses