Technical Solutions Engineer

This is a fully remote position, open to applicants in Mexico, +3 more states.

📋 Description

• Oversee the technical onboarding process and implementation for new clients.

• Offer technical assistance and resolve intricate customer issues.

• Design and propose technical solutions tailored to customer requirements.

• Work in conjunction with Product and Engineering teams to handle escalations.

• Assist customers through technical calls, solution workshops, and planning for implementation.

• Develop and update technical documentation, knowledge base articles, and standard operating procedures (SOPs).

• Track support performance and engage in continuous process enhancement.

• Cultivate enduring relationships with customer stakeholders, serving as a trusted technical advisor.

• Provide outstanding technical experiences for enterprise clients.

• Aid in product implementations, technical onboarding, and ongoing customer success initiatives.

• Collaborate with Product, Engineering, and Customer Success teams to deliver scalable solutions and maximize platform value.

⛳️ Requirements

• 2–4 years of experience in a customer-facing technical position.

• Proficient in JavaScript.

• Experience with SQL.

• Knowledge of REST APIs.

• Strong problem-solving and analytical abilities.

• Excellent communication skills for both technical and non-technical audiences.

• Fluent in Portuguese (mandatory).

• Advanced proficiency in English (C1).

• Spanish language skills are an advantage.

• Experience with SaaS platforms is a plus.

• Background in AdTech or MarTech is desirable.

• Familiarity with Python or other scripting languages is beneficial.

• Experience with mobile application troubleshooting is a plus.

• Knowledge of OTT or streaming technologies is advantageous.

• Experience with Zendesk, Jira, or similar ticketing systems is a plus.

• Proven experience working with publishers, advertisers, or digital media companies is advantageous.

🏝️ Benefits

• Competitive monetary compensation.

• Year-end bonus.

• IMSS, AFORE, INFONAVIT benefits.

• Comprehensive medical expense insurance.

• Life insurance coverage.

• Funeral expenses support.

• TDU membership.

• MediAccess health service.

• Health check-up subsidy.

• Preferential rates for car insurance.

• Vacation days.

• Observance of official Mexican holidays.

• Life Happens Days for personal needs.

• Bereavement leave policy.

• Civil marriage leave.

• English language classes.

• Opportunities for certifications.

• Educational agreements with institutions like Talisis, U-ERRE, UNID, TecMilenio, Tec de Monterrey, UDEM, and SPIS.

• Corporate agreements and discounts with partners like Sorteos Tec, Envia Flores, and TopGolf.

• Taquitos rewards program.

• Birthday bonus.

• Work-from-home bonus.

• Laptop policy for employees.

• Flexible working arrangements.

• Collaborative work environment.

• Opportunities for professional growth.

• Emphasis on maintaining a healthy work-life balance.