Technical Solutions Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in the deployment of new hospitals from the initial planning phase to the go-live stage.

• Aid in ensuring site readiness, network specifications, robot setup, mapping, workflow validation, and preparation for go-live.

• Provide on-site technical assistance during installations, upgrades, and customer rollouts.

• Validate the operation of robots in live hospital settings, including route testing, elevator operations, door integrations, RFID workflows, and customer acceptance testing.

• Investigate technical challenges related to robots, site infrastructure, cloud services, integrations, and customer environments.

• Diagnose problems using robot logs, bagfiles, telemetry, and cloud service logs.

• Support L2/L3 escalations with guidance from senior technical staff.

• Troubleshoot issues related to Linux systems, networking, WiFi, cloud connectivity, databases, and integration workflows.

• Participate in customer discovery, planning, and deployment discussions.

• Assist with workflow analysis, site documentation, configuration planning, customer training, go-live activities, and early adoption initiatives.

• Contribute to the development of installation playbooks, troubleshooting guides, checklists, training materials, and internal documentation.

• Document insights gained and suggest process enhancements.

• Engage in cross-functional operational projects that encompass Support, Field Operations, Solutions, Customer Success, Sales, Product, or Engineering.

• Assess, enhance, or manage internal systems utilized for deployments, support operations, customer communication, or reporting.

• Successfully complete a Relay Platform upgrade and provide on-site technical support for installations within the first six months.

⛳️ Requirements

• 0–3 years of experience in a technical, operations, support, implementation, software, IT, field services, or solution delivery role.

• A technical foundation in computer science, information systems, engineering, IT, or a related field.

• Proficiency in using the Linux command line and basic file system navigation.

• Fundamental understanding of networking concepts such as IP addresses, DHCP, DNS, ports, firewalls, WiFi, and VPNs.

• Experience with Python or another scripting/programming language.

• Basic knowledge of databases, logs, APIs, or cloud-connected systems.

• Familiarity with cloud services like AWS, GCP, or Azure.

• Exceptional written and verbal communication abilities.

• Capability to interact with both technical and non-technical stakeholders.

• Willingness to travel 20–40% to customer locations.

• Professional demeanor in hospital and healthcare settings.

• Curiosity, a sense of ownership, and eagerness to independently learn complex systems.

🏝️ Benefits

• Full-time employment.

• Flexible remote work arrangement.

• Opportunity to collaborate with a dedicated, passionate, and intelligent team.

• Chance to play a significant role in scaling innovative healthcare robotics technology.

• Dynamic, mission-driven organizational culture.

• Equal opportunity employer.