Director, Solutions Engineer Forward Deployed – Splunk

This is a fully remote position, open to applicants in New York.

📋 Description

• Construct, scale, and manage a high-performing team of customer-integrated Forward Deployed Solution Engineers.

• Spearhead advanced AI implementations, cloud infrastructures, and mission-critical enterprise systems.

• Enhance customer business results and reduce time-to-value.

• Provide technical proof that supports account retention and promotes customer growth.

• Recruit, nurture, and mentor engineering talent.

• Promote technical excellence, ongoing learning, customer focus, and a sense of ownership.

• Collaborate with C-level technology executives, enterprise architects, and Cisco/Splunk product engineering leaders from our customers.

• Convert real-world deployment telemetry into expedited roadmap innovations.

• Work alongside Sales, Product & Technology, Software Engineering, Customer Success, and Global Partners.

• Co-create, integrate, and demonstrate prototype solutions to address critical customer business challenges.

⛳️ Requirements

• At least 10 years of professional experience in customer-facing pre-sales engineering, post-sales architecture, or professional services implementing distributed software and enterprise systems architectures (or a Master’s degree with 8 years / PhD with 5 years).

• A minimum of 5 years of direct management experience leading pre-sales, post-sales, or customer-embedded technical engineering teams.

• At least 3 years of experience in architecting, deploying, or managing AI, ML, or enterprise data platform solutions in production environments.

• Minimum 3 years of experience designing and deploying distributed cloud-native, hybrid, or event-driven system architectures.

• Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related technical field, or equivalent practical professional experience.

• Experience in leading multi-level or matrixed technical organizations.

• At least 3 years of experience with Generative and Agentic AI architectures, machine learning platforms, Kubernetes, and event-driven data platforms.

• A minimum of 5 years of experience architecting solutions utilizing Cisco networking/security portfolios, the Splunk Data Platform, or comparable enterprise software suites.

• Ability to build trusted advisory relationships with customer C-level technology executives and lead executive technical briefings.

• Active industry certifications in Artificial Intelligence or Cloud platforms.

• Demonstrated experience in implementing customer-embedded forward-deployed engineering methodologies.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan with a Cisco matching contribution.

• Paid parental leave.

• Short- and long-term disability coverage.

• Basic life insurance.

• Cisco restricted stock unit grants may be available.

• 10 paid holidays per full calendar year.

• 1 floating holiday for non-exempt employees.

• 1 paid day off for employee’s birthday.

• Paid year-end holiday shutdown.

• 4 paid days off for personal wellness.

• 16 days of paid vacation per full calendar year for non-exempt employees.

• Flexible vacation time off program with no defined limit for eligible exempt employees.

• 80 hours of sick time off provided on hire date and each January 1st thereafter.

• Up to 80 hours of unused sick time may be carried forward.

• Additional paid time off for critical or emergency family matters.

• Optional 10 paid volunteer days per full calendar year.

• Annual bonuses for non-sales roles.

• Performance-based incentive pay for employees on sales plans.