Technical Solution Manager, Pharma Segment

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver account management and advanced technical support to clients.

• Act as the primary technical resource for supporting sales and marketing initiatives.

• Oversee the daily operations of the customer service department to enhance customer relationships and ensure satisfaction.

• Manage project oversight, project design, and proactive account management tasks.

• Offer business, technical, and product/service guidance to clients.

• Create solutions for customer project inquiries and produce price estimates for project design.

• Evaluate customer requirements and address technical troubleshooting challenges and complaints.

• Recommend additional services and product solutions to customers as needed.

• Identify potential customer concerns and suggest solutions based on current and future needs.

• Maintain effective communication with customers and coordinate with technical support.

• Collaborate with internal teams and departments to foster sustainable growth.

• Organize and deliver training sessions for internal sales staff and external distributors through presentations and demonstrations.

⛳️ Requirements

• PhD in a relevant life sciences field, such as cell biology, immunology, molecular biology, or peptide therapeutics; candidates with a Master of Science degree and relevant industry experience will also be considered.

• Outstanding verbal and written communication as well as presentation skills.

• Customer-focused and proactive/action-oriented approach.

• Excellent analytical and problem-solving abilities, with a quick grasp of new concepts.

• Strong organizational skills and keen attention to detail.

• Capacity to thrive in a fast-paced, team-oriented environment.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) retirement plan with a company match that fully vests on day one.

• Paid parental leave after three (3) months of employment.

• Paid time off including vacation, personal time, sick leave, floating holidays, and company holidays.

• Flexible spending accounts.

• Health savings accounts.

• Life and AD&D insurance.

• Short- and long-term disability coverage.

• Legal assistance.

• Pet insurance.

• Critical illness insurance.

• Accident insurance.

• Hospital indemnity insurance.

• Commuter benefits.

• Well-being initiatives.

• Peer-to-peer recognition programs.