Customer Portfolio Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Serve as the primary contact for customers to ensure prompt and effective resolution of issues related to assigned support services.

• Maintain comprehensive knowledge of specific regions, coverage areas, or product lines along with associated configuration installations.

• Act as the most direct link to relevant internal functions that support the customer.

• Establish and uphold continuous technical and business support for assigned customers within designated geographic regions or coverage areas.

• Influence the development of strategies for the area of responsibility, including resource management and policy creation.

• Analyze internal and external business challenges and suggest best practices to enhance products, processes, or services.

• Stay up-to-date with industry trends.

• Utilize judgment to make decisions and manage complex operational, product management, manufacturing, technology, or engineering tasks.

• Evaluate information quality and pose relevant questions to stakeholders.

• Formulate solutions and recommendations for issues beyond established parameters.

• Leverage internal and external resources to aid decision-making.

• Lead functional teams or projects with minimal resource requirements, risk, and complexity.

• Convey complex concepts and sway opinions on specific topics.

• Encourage others to consider alternative perspectives.

⛳️ Requirements

• Bachelor's Degree from an accredited university OR an Associate's degree from a college OR a High School diploma/GED accompanied by a minimum of 7 years of experience in the power generation industry.

• At least 5 years of technical field experience with Heavy Duty Gas Turbines and/or Steam Power.

• Excellent oral and written communication abilities.

• Strong interpersonal and leadership skills.

• Proven capability to analyze and resolve issues.

• Demonstrated experience in leading programs and projects.

• Competence in documenting, planning, marketing, and executing programs.

• Established project management expertise.

• Legally authorized to work in the United States.

• Successful completion of a drug screening, if applicable.

🏝️ Benefits

• Discretionary annual bonus.

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Prescription drug coverage.

• Access to a Health Coach, including a 24/7 nurse-based resource.

• Employee Assistance Program offering 24/7 confidential assessment, counseling, and referral services.

• GE Vernova Retirement Savings Plan.

• Tax-advantaged 401(k) savings plan with company matching contributions.

• Company contributions to retirement plans.

• Fidelity resources and financial planning consultants.

• Tuition assistance.

• Adoption assistance.

• Paid parental leave.

• Disability benefits.

• Life insurance.

• 12 paid holidays.

• Permissive time off.

• Opportunities for professional development.

• Note: Relocation assistance is not provided.