Delivery Manager

This is a fully remote position, open to applicants in Georgia.

📋 Description

• Serve as the primary contact or provide support for engagements assigned by the Delivery Lead.

• Manage engagements from beginning to end, including kickoff, ongoing oversight, reporting, and closing.

• Actively participate in supported engagements.

• Keep team members updated to ensure coverage during capacity changes.

• Attend daily standup meetings.

• Keep the Delivery Lead informed about the status of engagements and any obstacles encountered.

• Highlight any changes in capacity and escalate issues that go beyond the engagement-level resolution.

• Maintain an appropriate review schedule for each engagement category.

• Ensure deliverable quality and timely submissions align with contract and client expectations.

• Monitor time, expenses, and budget usage against each engagement’s financial plan.

• Facilitate consultant onboarding and offboarding as well as engagement team training sessions.

• Identify change orders and direct them to the pod’s Delivery Coordinator.

• Keep engagement status updates, kickoffs, and check-ins current in Monday.com and document them according to OneNote standards.

• Engage in the Community of Practice.

⛳️ Requirements

• Over 3 years of experience managing client engagements, preferably in staffing, consulting, or professional services.

• Proven experience overseeing engagements from kickoff through to reporting and closure.

• Experience in monitoring time, expenses, and budget, and identifying scope changes that require a change order.

• Excellent written and verbal communication skills with clients, consultants, and internal teams.

• Strong organizational skills and the ability to manage multiple engagements simultaneously while supporting teammates.

• Successful completion of a background check is mandatory.

• Employment history, educational background, criminal records, motor vehicle records, credit history, and other job-related information may be verified as they relate to the position.

🏝️ Benefits

• Health, dental, and vision insurance coverage.

• Flexible Spending Account (FSA).

• 401(k) plan.

• Health Reimbursement Account (HRA).

• Health Savings Account (HSA).

• Life insurance coverage.

• Disability insurance.

• Paid parental leave.

• Holiday pay.

• Vacation and sick leave.

• Observed company holidays, including a day off for your birthday.

• Recognition awards.

• Community and social events.

• Opportunities for learning and development.

• Flexible work arrangements.

• $100 well-being allowance.

• Additional health and wellness offerings.

• Employee tuition reimbursement.

• Student debt assistance.

• Reasonable accommodations for individuals with physical and mental disabilities.