This is a fully remote position, open to applicants in Canada.

📋 Description

• Facilitate reimbursement processes to ensure the timely, accurate, and consistent management of coverage-related inquiries throughout customer operations and patient support workflows.

• Coordinate documentation related to benefits, case updates, follow-up actions, and communications regarding reimbursement support.

• Address routine reimbursement challenges, fill documentation gaps, and manage workflow exceptions.

• Keep precise case records, reimbursement documents, and updates to systems.

• Track reimbursement trends, identify recurring issues, and recognize escalation indicators.

• Collaborate with both internal and external stakeholders to ensure aligned communications, clarify reimbursement needs, and aid in case resolutions.

• Participate in process enhancements, workflow revisions, and operational readiness initiatives.

⛳️ Requirements

• A High School Diploma/GED or equivalent experience is mandatory.

• A minimum of 2 years of experience in reimbursement support, patient services, customer operations, healthcare support services, case coordination, claims assistance, or a related area is required.

• Certification in reimbursement support, patient access, customer support, service management, customer relationship management systems, or process optimization is preferred.