Technical Services Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate scoping sessions, validate requirements, and develop realistic project plans that align with technical constraints and client objectives.

• Oversee integration and data projects from start to finish, ensuring timely delivery and high-quality outcomes.

• Convert intricate technical concepts into actionable, client-oriented guidance.

• Cultivate trust-based relationships with clients through transparency, dependability, and exceptional service.

• Implement and manage data imports, exports, and system integrations utilizing Absorb’s suite of technical tools.

• Support and deploy advanced integrations such as RESTful APIs, Single Sign-On, CRM/HRIS connections, and ready-to-use integration packages.

• Diagnose and resolve data-related issues.

• Provide clients with advice on data modeling, validation, governance, and best practices for integration design.

• Share technical knowledge during discussions related to BI and analytics.

• Mentor and assist Technical Services Specialist I team members.

• Act as a subject matter expert for complex or high-profile integration projects.

• Lead or participate in initiatives aimed at continuous improvement of processes, documentation, and client experiences.

• Collaborate cross-functionally with Product, Technical Support, Client Success, Engineering, and other teams to address technical and data-related challenges.

⛳️ Requirements

• At least 2+ years of experience in implementing integration or data solutions for a SaaS platform or similar technical role.

• Proven success in a client-facing technical position with an emphasis on communication, clarity, and setting expectations.

• Strong grasp of data models, validation, transformation, and concepts related to system-to-system integration.

• Ability to analyze and interpret complex business requirements into clear technical strategies and recommendations.

• Demonstrated capability to manage multiple projects while upholding high standards of documentation and service.

• Comfortable working autonomously while effectively collaborating with various teams.

• Familiarity with AI tools and agents.

• Preferred experience with Zendesk, JIRA, Confluence, and similar operational tools.

• Preferred experience working with APIs, SSO (SAML/OAuth/OIDC), and SQL.

• Preferred familiarity with common CRM and HRIS connectors, including Salesforce, ADP, UKG Pro, BambooHR, Dayforce, and Workday.

• Preferred exposure to BI tools such as PowerBI, Sisense, or Snowflake.

• Proficiency in a second language (French or Spanish) is a plus.

• Candidates must successfully complete pre-employment background screening, including a criminal record check.

• Proof of legal eligibility to work in the country applied to without sponsorship is required.

🏝️ Benefits

• Fully remote-first work environment with flexible work arrangements.

• Comprehensive health and wellness benefits.

• Retirement savings programs.

• Eligibility for two different bonus plans.

• Generous time off policy.

• Comprehensive medical and dental benefits based on location.

• New Hire Equipment Allowance.

• Monthly Flex Allowance.

• Opportunities for career growth and internal mobility.

• Employee-driven Diversity, Equity, and Inclusion programs.

• AI-supported recruitment process with human review and final hiring decisions.