Global Support and Services Technician

This is a fully remote position, open to applicants in Florida, +2 more states.

📋 Description

• Act as the primary technical representative for Air Products at customer locations.

• Organize, plan, and carry out commissioning, startup, maintenance, and service operations.

• Diagnose, troubleshoot, repair, and maintain mechanical, electrical, and industrial machinery.

• Offer technical guidance, operational support, and training to customers.

• Ensure adherence to company policies, safety protocols, environmental guidelines, and regulatory standards.

• Create, review, and update commissioning and service procedures.

• Complete service reports, expense documentation, time tracking, technical records, and customer follow-ups.

• Provide technical insights for quotations, spare parts recommendations, service proposals, and follow-up actions.

• Work collaboratively with internal teams to address technical challenges and enhance service delivery.

• Recognize opportunities for continuous improvement to boost customer satisfaction and operational efficiency.

• Assist GSS sales and spare parts initiatives by preparing quotes, following up with customers, and coordinating orders.

• Support special projects and tasks as assigned by the Customer Support Manager.

• Oversee assigned service activities from preparation through execution, reporting, follow-up, and technical closure.

• Maintain up-to-date knowledge of Air Products' equipment, technologies, and best practices.

• Travel domestically and internationally about 30% of the time.

⛳️ Requirements

• Technical diploma, associate degree, bachelor's degree, or equivalent experience in Mechanical Engineering, Electrical Engineering, Industrial Technology, or a related discipline.

• 3 to 5 years of experience in field service, commissioning, industrial maintenance, or technical support roles.

• Strong troubleshooting capabilities and analytical problem-solving skills.

• Proficient in reading and interpreting technical drawings, wiring diagrams, schematics, and equipment manuals.

• Capability to plan and execute field assignments independently, manage priorities, adhere to established procedures, and escalate technical or safety issues when necessary.

• Excellent communication and interpersonal abilities with a customer-oriented focus.

• Proficient in service management software, reporting tools, and Microsoft Office applications.

• Strong commitment to safety, quality, and environmental compliance.

• Willingness and ability to travel domestically and internationally about 30% of the time, including overnight stays, extended customer-site assignments, and travel outside regular business hours.

• Ability and willingness to work aboard vessels and at land-based industrial sites, including machinery spaces and other operational environments, while adhering to applicable safety requirements.

• Flexibility to assist customers outside standard business hours, including occasional evenings or weekends.

• Capable of participating in an on-call support rotation.

• Possess a valid driver's license.

• Ability to obtain and maintain a valid passport and necessary travel documentation.

• Preferred: Experience with industrial gas generation, marine industry, membrane separation systems, compressors, instrumentation, PLC-based controls, process equipment, or similar technologies.

• Preferred: Experience in conducting customer training and delivering technical presentations.

• Preferred: Knowledge of commissioning and startup procedures for industrial and marine systems.

• Convenient access to a major airport and the ability to meet travel requirements for candidates located outside the preferred St. Louis area.

🏝️ Benefits

• Affordable medical, dental, and vision insurance available from the first day of employment.

• 401(k) retirement savings plan with 100% vested company core and matching contributions.

• Paid vacation, holidays, and sick leave.

• Paid parental leave.

• Adoption assistance.

• Flexible spending accounts.

• Life Insurance (AD&D) and Supplemental AD&D coverage.

• Employee Assistance Program (EAP).