Technical Services Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Facilitate scoping sessions, validate requirements, and develop feasible project plans that align with technical realities and client objectives.

• Oversee integration and data projects from start to finish, ensuring prompt and high-quality delivery.

• Convert intricate technical concepts into actionable, client-friendly advice.

• Establish trust-based relationships with clients through transparency, dependability, and excellence in service.

• Execute and maintain data imports, exports, and system integrations utilizing Absorb’s technical toolkit.

• Support and deploy advanced integrations such as RESTful APIs, Single Sign On, CRM/HRIS connections, and turnkey integration solutions.

• Diagnose and resolve data-related issues while advising clients on data modeling, validation, governance, and integration design.

• Provide technical insights during BI and analytics discussions concerning learning data.

• Mentor and guide Technical Services Specialist I team members through knowledge-sharing, best practices, and technical advice.

• Act as a subject matter expert for intricate or high-visibility integration projects.

• Lead or assist in continuous improvement initiatives related to processes, documentation, and client experience.

• Collaborate cross-functionally with Product, Technical Support, Client Success, Engineering, and other teams to address technical and data-related challenges.

⛳️ Requirements

• At least 2+ years of experience in implementing integration or data solutions for a SaaS platform or in a similar technical role.

• Proven track record in a client-facing technical position emphasizing communication, clarity, and setting expectations.

• Strong grasp of data models, validation, transformation, and system-to-system integration concepts.

• Capability to convert complex business requirements into straightforward technical strategies and recommendations.

• Demonstrated ability to manage multiple projects while upholding high standards of documentation and service.

• Comfortable working autonomously while effectively collaborating across teams.

• Familiarity with AI tools and agents.

• Preferred: experience with Zendesk, JIRA, Confluence, and associated operational tools.

• Preferred: experience with APIs, SSO (SAML/OAuth/OIDC), and SQL.

• Preferred: knowledge of CRM and HRIS connectors such as Salesforce, ADP, UKG Pro, BambooHR, Dayforce, and Workday.

• Preferred: exposure to BI tools such as PowerBI, Sisense, or Snowflake.

• Knowledge of a second language (French or Spanish) is a plus.

• Must provide proof of legal eligibility to work in the country applied to without sponsorship.

• Successful candidates will undergo pre-employment background screening, including a criminal record check.

🏝️ Benefits

• Fully remote-first work with flexible working arrangements.

• Comprehensive health and wellness benefits.

• Retirement savings programs.

• Eligibility for two distinct bonus plans.

• Generous time off policy.

• Extensive medical and dental benefits based on the location of employment.

• New Hire Equipment Allowance.

• Monthly Flex Allowance.

• Opportunities for career growth and internal mobility.

• Employee-driven DE&I programs.