Technical Services Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee updates to product specifications for finished goods, ingredients, and packaging materials.

• Develop and sustain batch sheets based on approved formulations for pilot runs, plant trials, and production, tailored to each co-manufacturer's batch size and equipment capabilities.

• Configure products and Nutrition Facts panels within nutrition labeling software, gather nutrient information, perform calculations, and facilitate the review process through Quality and Regulatory channels.

• Initiate new ingredient setups by gathering specification sheets, allergen and nutritional data, certifications, and supplier documentation, and record them in tracking systems.

• Address document requests from customers, retailers, and internal teams.

• Generate and maintain FAQ documents that encompass product, ingredient, and process inquiries.

• Manage material requests for bench, pilot, and plant operations.

• Track and process sample requests from suppliers, internal teams, and retailers until delivery.

• Ensure materials are ready prior to trial runs, including obtaining supplier documents and coordinating communications with co-manufacturers.

• Organize trial sample logistics, including the pulling, labeling, shipping, and tracking of samples.

• Conduct shelf-life studies, which involve scheduling pulls, weekly tastings, sample storage, retained samples, and maintaining timepoint logs.

• Analyze shelf-life data and assist in formulating shelf-life recommendations.

• Coordinate logistics for consumer testing, including sample preparation, shipping, and setting up questionnaires.

• Manage relationships with vendors for ingredients, external labs, and service providers.

• Oversee external supplier projects, including custom ingredient development and supplier-led trials.

• Establish timelines, monitor deliverables, and communicate project status to R&D leadership.

• Collaborate with the Director of Commercialization to inform R&D project timelines.

• Work collaboratively across R&D, Quality, Regulatory, Procurement, co-manufacturers, and suppliers.

• Function as an individual contributor without direct reports.

⛳️ Requirements

• Bachelor’s degree in Food Science, Nutrition, Chemistry, or a related discipline.

• 3–6 years of experience in food R&D, technical services, product documentation, or commercialization support within the CPG sector.

• Practical experience in writing and managing specifications.

• Proficiency in creating Nutrition Facts panels using nutrition software such as Genesis or Food Label Maker.

• Familiarity with FDA labeling regulations.

• Experience in developing batch sheets and scaling formulas for production batch sizes.

• Knowledge in setting up new ingredients and compiling supplier documentation, including specifications, allergen statements, and certifications.

• Experience in organizing shelf-life studies and analyzing data using Excel.

• Strong project management capabilities for monitoring supplier projects, sample requests, and material orders.

• Working understanding of HACCP, GMPs, SQF or BRC, and allergen control protocols.

• Preferred: experience with popcorn, baked or fried snacks.

• Preferred: experience with high-protein or healthier product lines.

• Preferred: experience in developing technical project management processes in a growing, high-growth company.

• Preferred: experience in managing supplier quality documentation.

• Ability to work remotely in the United States and travel frequently to co-manufacturers, pilot plants, production facilities, and suppliers.

🏝️ Benefits

• Flexible remote work options

• Travel opportunities, approximately 10–20%

• Occasional site visits to pilot plants and production facilities

• Personal protective equipment provided/required for facility visits