Technical Services Engineer III

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Acquire and maintain comprehensive knowledge of impact.com products, platform functionalities, enhancements, and pertinent industry trends.

• Assist in the design, implementation, management, troubleshooting, optimization, and upkeep of technical integrations for both new and existing clients.

• Collaborate with Onboarding, Customer Success, Product, Engineering, Solutions, and various internal teams.

• Provide a smooth onboarding experience and robust post-launch support.

• Take ownership of client technical issues from start to finish, including investigation, root cause analysis, resolution, and communication.

• Organize and prioritize incoming technical requests using ticketing systems.

• Recognize recurring issues and convey trends, risks, and insights to management and cross-functional stakeholders.

• Develop and maintain technical documentation, integration guides, training materials, and help content.

• Identify, define, and assist in the creation of internal tools or reports to enhance troubleshooting workflows.

⛳️ Requirements

• A Bachelor’s degree in Computer Science, Engineering, Science, Mathematics, or a related field, or equivalent practical experience.

• Experience in a technology-oriented role within a digital marketing or tech-driven company, ideally in a customer-facing position.

• Strong grasp of designing, implementing, and supporting client solutions on SaaS platforms.

• Proficient with HTML, CSS, JavaScript, SQL, REST APIs, FTP, and related tools.

• Capability to analyze logs and data to troubleshoot issues, including writing SQL queries when necessary.

• Familiarity with affiliate marketing or the broader digital marketing landscape is advantageous.

• Exceptional problem-solving and troubleshooting abilities.

• Clear and confident verbal and written communication skills in English.

• Ability to elucidate technical concepts to both technical and non-technical audiences.

• A self-starter attitude, curiosity, and a commitment to ongoing learning and process improvement.

• Strong organizational skills, attention to detail, and an ability to prioritize tasks effectively.

🏝️ Benefits

• Medical, Dental, and Vision insurance.

• Catered office lunch every Thursday, a healthy snack bar, and premium coffee.

• Flexible spending accounts and a 401(k) plan.

• Responsible PTO policy with flexible time off.

• Up to 12 fully covered therapy/coaching sessions annually, with additional dependent coverage.

• Monthly gym reimbursement.

• Restricted Stock Units (RSUs) with a 3-year vesting schedule, pending Board approval.

• Complimentary Coursera subscription and PXA courses.

• 26 weeks of fully paid parental leave for the primary caregiver.

• 13 weeks of fully paid parental leave for the secondary caregiver.

• Technology stipend for home office setup.

• Monthly internet expense allowance.

• Additional 5% variable annual bonus based on Company performance.