Technical Services Advisor

This is a fully remote position, open to applicants in Canada.

📋 Description

• Act as the primary technical support for the Sales team, distributors, and clients.

• Build and nurture technical relationships with clients to comprehend their maintenance and lubrication requirements.

• Perform thorough lubrication audits and assessments aimed at continuous enhancement and measurable savings.

• Function as a technical expert on lubricant products, their applications, and associated equipment.

• Share field insights with Sales, R&D, and Marketing concerning product performance, client requirements, and market trends.

• Analyze and resolve product application and quality issues through root cause analysis in collaboration with R&D, Manufacturing, Production, and Quality Assurance.

• Organize, lead, and assist in customer approval and product development field trials.

• Create, structure, and deliver technical presentations and training sessions.

• Collaborate with used oil analysis laboratories and R&D to establish and support oil analysis initiatives.

• Facilitate product approvals for original equipment manufacturers.

• Oversee the product cross-reference database and generate lubricant cross-referencing reports.

• Provide auxiliary support to Technical Advisors in different regions and sectors.

• Complete special tasks, projects, or assignments as directed by the District Sales Manager.

⛳️ Requirements

• At least 3 years of experience in the petroleum, base oils, lubricants, and/or specialty fields.

• Background in petroleum product development, testing protocols, application-based product development, and performance.

• Minimum Technical Diploma in Engineering (mechanical or chemical preferred), or a combination of education and relevant experience.

• Journeyman Heavy Equipment Technicians with pertinent industry experience may be considered.

• Bilingual proficiency in French and English is essential.

• Strong Safety Mindset with the capability to maintain safe practices when working independently.

• Comprehensive knowledge of lubricant development, testing protocols, equipment application and performance, and equipment reliability.

• Extensive understanding of commercial and industrial lubricants and their applications in rotating equipment across various industries.

• Familiarity and involvement in audits of ISO/TS quality and environmental systems, as well as OEM registrations, warehouse, blending, and distribution protocols.

• Advanced proficiency in Microsoft Office suite and database management.

• Excellent interpersonal, written communication, and oral presentation abilities.

• Strong skills in proactive continuous improvement, initiative, organization, and time management.

• Ability to work effectively in cross-functional teams and independently with minimal supervision.

• Must meet qualifications for H2S Alive, Standard First Aid, WHMIS, and TDG certifications.

• No travel restrictions within North America.

• Valid driver’s license, ability to provide a vehicle as per policy, and necessary insurance coverage.

• Certified Lubrication Specialist (CLS) preferred or a commitment to obtaining CLS certification within a specified timeframe.

• Experience with SAP and Salesforce is an advantage.

🏝️ Benefits

• Fleet Vehicle Reimbursement program available.

• Home office location in Quebec or Atlantic Canada.

• Approximately 50-75% travel required within the designated territory.

• One HF Sinclair culture focused on Safety, Integrity, Teamwork, Ownership, and Inclusion.

• Equal Opportunity Employer.