Technical Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver technical support for product applications at customer locations to ensure account satisfaction and retention.

• Oversee multiple clients within a designated area utilizing a range of product lines.

• Offer assistance, information, and support to customers; manage inquiries and guarantee customer satisfaction.

• Maintain DuBois equipment, which includes repairs, replacements, installations, chemical testing, and inventory oversight.

• Document findings, report any abnormal conditions, and provide recommendations.

• Address customer technical issues and contribute to process enhancement initiatives.

• Communicate and collaborate effectively with team members and cross-functional support staff.

• Acquire knowledge and assist with DuBois eTools, System Surveys, and Cost Calculators.

• Log chemical test results, meter/setpoint readings, inventory levels/dosage rates, GPS locations, and service times into Analytics or a similar data collection platform.

• Travel to assigned clients to perform service audits.

⛳️ Requirements

• Minimum of 2 years' experience in mechanical, chemical, or industrial environments.

• Preferred mechanical aptitude in electrical systems and pipefitting.

• Strong time management abilities with a keen attention to detail.

• Capability to comprehend the products and services provided by the company.

• Exceptional oral and written communication skills.

• Competent in conducting technical/mechanical testing on-site.

• Flexibility to adapt to diverse customer requirements and scenarios.

• Ability to work autonomously with minimal supervision.

• Proficient in Microsoft Office applications, Customer Relationship Management (CRM) systems, and other analytical tools.

• Willingness to travel up to 25%, including overnight trips.

• Must be capable of fulfilling the essential functions of this role with or without reasonable accommodations.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Retirement savings plan with company matching contributions.

• Opportunities for professional development and training.

• Paid time off and flexible work arrangements.