Technical Service Manager

This is a fully remote position, open to applicants in North Carolina, +1 more state.

📋 Description

• Act as a subject matter expert in pest control methodologies for designated market segments and business lines.

• Create and assist in the implementation of service delivery protocols and processes.

• Evaluate service performance against KPIs and collaborate with Operations leaders, National Accounts, and Sales to troubleshoot issues.

• Conduct site assessments to determine the underlying causes of pest infestations.

• Formulate and aid in the execution of corrective action plans.

• Work alongside Technical Account Managers and National Account Managers to address actions and recommendations.

• Mentor and develop Branch leaders in pest management expertise and the growth of technician and sales team members.

• Establish SMART goals and oversee the implementation of action plans.

• Enhance technical protocols and service delivery processes.

• Identify and propose improvements in personnel, processes, and technology projects.

• Offer insights on technical standards and standard operating procedures.

• Support and advise sales teams in acquiring business and enhancing customer experience.

• Engage in trade associations, conferences, and symposiums.

• Create publications and presentations for sales and marketing efforts.

⛳️ Requirements

• At least 5 years of relevant structural pest management experience is required.

• Over 2 years of field experience in structural pest management.

• A minimum of 1 year of management experience is necessary.

• A four-year college degree in biological science, preferably in entomology or related fields, is preferred but not mandatory.

• Board Certified Entomologist (BCE) or Associate Certified Entomologist (ACE) is preferred.

• Proficient project management skills are essential.

• Strong change management capabilities are required.

• Excellent written and verbal communication skills, including the ability to deliver formal presentations.

• Strong quantitative and qualitative analytical abilities.

• Outstanding leadership, interpersonal, and communication skills.

• Capability to troubleshoot issues in a diverse and challenging environment.

• A valid driver's license from the state of residence is required.

• Willingness to travel within the US for 50–75% of the time during the workweek.

• Ability to fulfill the specified physical demands and working conditions.

🏝️ Benefits

• Benefits commence on Day 1 for Full-Time Colleagues.

• Opportunities for both professional and personal growth.

• Various pathways to advance your career.

• Access to training and development programs.

• Tuition reimbursement benefits available for full-time colleagues.

• Comprehensive medical, dental, vision, disability, and life insurance coverage.

• 401(k) retirement plan with company-matching contributions.

• Vacation days and sick leave.

• Company-paid holidays and floating holidays.

• Focus on health, safety, and flexibility.

• Performance incentives available for many positions.