Technical Sales Specialist – APAC

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Identify new business opportunities and assist in the global expansion of the installed base throughout the Asia Pacific region.

• Conduct laboratory workflow analyses, site assessments, and offer product/configuration recommendations in collaboration with the Sales Director.

• Develop strong relationships with customers and serve as a trusted advisor to laboratories.

• Collaborate with end-user accounts and channel partners/distributors to enhance account management and drive growth.

• Provide technical training to end users, channel partners, and Customer Solutions Specialists, both remotely and on-site.

• Maintain reporting and traceability of issues, resolutions, corrective actions, and trends in product non-conformance.

• Offer local and remote technical support for system operations and maintenance.

• Organize and deliver on-site high-level support, corrective maintenance, instrument installation, and qualification in pathology laboratories.

• Perform additional duties as required.

⛳️ Requirements

• Bachelor’s degree in Medical Sciences or related fields.

• 3–5 years of pertinent work experience in a comparable role.

• Proven success in a Sales or Business Development position within the Healthcare market, preferably in diagnostics.

• Familiarity with laboratory automation solutions.

• Knowledge of medical laboratories is highly valued.

• Exceptional interpersonal, communication, and influencing skills in English, both written and verbal.

• Commercially minded with the ability to communicate in a business-friendly and user-friendly manner.

• Skilled in troubleshooting complex customer issues.

• Strong customer service orientation.

• Self-motivated, results-oriented, well-organized, and capable of managing multiple tasks with clear ownership and priorities.

• Valid full driver’s license and dependable vehicle for local travel.

• Current passport and readiness to travel as required.

• Willingness to travel regionally 40–50% of the time.

🏝️ Benefits

• Equal Opportunity Employer dedicated to diversity and inclusion.

• Flexible work arrangements when possible, based on role and business needs.