Technical Sales Specialist – APAC

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Identify new business opportunities and assist in the global expansion of the installation base throughout the Asia Pacific region.

• Conduct laboratory workflow assessments, site inspections, and provide product/configuration recommendations in collaboration with the Sales Director.

• Establish and maintain robust relationships with customers, serving as a trusted advisor to laboratories.

• Collaborate with end-user accounts and channel partners/distributors to promote effective account management and growth.

• Provide technical training to end users, channel partners, and Customer Solutions Specialists, either remotely or on-site.

• Document issues, resolutions, corrective actions, product non-conformance patterns, and utilization for traceability and escalation purposes.

• Offer both local and remote technical assistance regarding the operational and maintenance aspects of system equipment.

• Organize and deliver on-site high-level support and corrective maintenance as required.

• Install and qualify instruments in pathology laboratories when necessary.

• Execute other assigned responsibilities.

⛳️ Requirements

• Bachelor’s degree in Medical Sciences or related fields.

• 3-5 years of pertinent work experience in a similar position.

• Proven success in a Sales/Business Development position within the Healthcare sector, ideally in the diagnostics industry.

• Familiarity with laboratory automation solutions.

• Knowledge of medical laboratories is highly valued.

• Outstanding interpersonal, communication, and influencing abilities in English (both written and spoken).

• Ability to articulate business and user-friendly language with a commercial perspective.

• Capacity to troubleshoot complex issues faced by customers.

• Strong customer service orientation.

• Self-driven, result-oriented, and well-organized.

• Competence to manage multiple tasks with a clear sense of ownership and priority.

• Valid full driver's license and dependable vehicle for local travel.

• Valid passport and readiness to travel as necessary.

• Willingness to engage in frequent regional travel (40-50% of the time).

🏝️ Benefits

• Commitment to being an Equal Opportunity Employer and fostering a diverse and inclusive workplace.

• Flexible work arrangements where feasible, including potential options for in-office and remote work based on role and business requirements.