Technical Project Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Serve as the main point of contact between the delivery/engineering team, the client, and internal stakeholders.

• Establish project scope and effectively communicate it to stakeholders.

• Create and oversee comprehensive project schedules, budgets, and work plans utilizing Jira or similar tools.

• Monitor project hours and costs, manage resources, and coordinate engineering teams along with third-party vendors.

• Handle changes in project scope, schedule, and costs through established change-control processes.

• Assess and report on project and resource performance using dashboards, status updates, and project management analytics.

• Plan and direct infrastructure upgrades, platform migrations, hardware refreshes, and software rollouts.

• Convert technical scope into actionable project plans, timelines, and milestones in collaboration with network, systems, cloud, and Citrix engineers.

• Identify technology risks, dependencies, sequencing challenges, and manage change windows, cutover plans, and rollback strategies.

• Oversee the procurement, staging, and deployment logistics for hardware/software.

• Manage client offboarding, which includes hardware return or decommissioning, access revocation, data transfer, and closeout documentation.

• Develop and maintain standardized offboarding checklists and playbooks.

• Collaborate with delivery, security, and account management teams to minimize offboarding risks.

• Lead the technical onboarding of new clients alongside Solutions Engineers.

• Provide mentorship to less experienced project coordinators and project managers.

• Engage in Project Implementation Reviews and Design Reviews.

• Keep precise timesheets and maintain communication/troubleshooting notes for clients.

• Remain updated on technology and project management trends, informing stakeholders of relevant developments.

⛳️ Requirements

• Exceptional written and verbal communication abilities for both client-facing and internal interactions.

• Strong technical knowledge related to infrastructure, endpoints, and cloud/on-premises systems.

• Proven experience managing IT/technical projects within an MSP, IT services, or enterprise IT setting.

• Familiarity with managing client or vendor offboarding/transition processes, including access revocation, asset recovery, and documentation.

• Proficient in using Jira or comparable project/task management systems.

• Capability to establish and enforce standardized processes and checklists.

• Detail-oriented and well-organized; adept at managing multiple projects simultaneously.

• Ability to adapt to dynamic environments, competing demands, delays, and unforeseen circumstances.

• Self-driven and dependable in a fast-paced, multi-client atmosphere.

• 3–5+ years of project management experience, preferably in technology, MSP, or IT services.

• Experience in managing concurrent technical projects within defined scope, budget, and timeline.

• Hands-on experience with project management software, tools, reporting, and dashboards.

• PMP, CAPM, Scrum Master, or similar project management certifications are advantageous.

• Previous experience in an MSP or multi-client technical services role is highly preferred.

🏝️ Benefits

• Remote work (Company-provided equipment after 3 months).

• Full-time employment.

• Health Maintenance Organization (HMO) coverage.

• Government-mandated benefits.