Technical Project Coordinator I

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee designated projects, including new orders and MACDs, under supervision.

• Evaluate and mitigate risks, manage timelines, handle change control, and monitor expenses.

• Act as the main point of contact for clients, Technical Project Coordinators, and other team members.

• Communicate proactively and professionally, providing project updates as necessary.

• Execute VoIP, co-location, and circuit projects.

• Manage order timelines, project scope, and financial budgets.

• Request, place orders for, configure, provision, modify, set up, disconnect, or cancel circuits, fax accounts, phones, phone numbers, voice services, and network equipment.

• Monitor project progress using team spreadsheets, HOMIR, and/or project portfolio management software.

• Offer consultative support regarding clients' voice and internet requirements, including needs analysis for Sales.

• Collaborate with Service Delivery colleagues to configure and prepare network hardware for installation.

• Enhance expertise through internal training sessions and documentation.

• Elevate customer-expectation management and ensure deliverable verification.

• Maintain internal technical and procedural documentation.

• Undertake special assignments with general supervision.

⛳️ Requirements

• High school diploma or GED is required; a bachelor's degree or equivalent is preferred.

• Minimum of one year of relevant experience.

• Experience in project coordination is preferred; managing small to medium projects for a year is advantageous.

• Background in technology, networking, IT, or VoIP is a plus, with a willingness to learn more about VoIP.

• Intermediate proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint).

• Preferred certifications include: CompTIA A+, CompTIA Network+, ICND1, ICND2, or CCNA.

• Ability to analyze and prioritize multiple projects and apply critical thinking for effective decision-making.

• Capacity to resolve technical issues using expertise and specialized knowledge.

• Strong written and verbal communication skills.

• A system for maintaining organization and keeping projects aligned with timelines.

• Comfort with basic mathematics related to billing, projects, and time management.

• Integrity and respectful treatment towards others.

• A valid state driver's license and proof of vehicle insurance.

• Availability of a personal vehicle for client site visits as needed.

🏝️ Benefits

• Great Place to Work Certification and a positive workplace culture.

• Mostly remote work opportunities.

• Mileage reimbursement according to Verve's corporate policy.

• Access to internal training and documentation.

• Opportunities to develop expertise in Verve technology solutions, project management, and best practices.

• Bonus potential.