Technical Program Manager, Solutions Delivery

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of delivery reporting for Customer Solutions, ensuring a single source of truth regarding program status, risks, and timelines.

• Provide regular updates to Revenue Leadership, the PMO, and executive teams.

• Oversee the intake and prioritization of incoming requests from Sales, Customer Success, and Product.

• Coordinate prioritization and routing decisions while effectively communicating outcomes.

• Monitor ongoing customer integration and onboarding programs from initiation to go-live.

• Identify blockers promptly and ensure the team adheres to committed timelines.

• Develop and maintain both internal and external technical training, product guides, and support materials.

• Establish success metrics, dashboards, and feedback mechanisms for tools and integrations.

• Demonstrate adoption and performance through relevant metrics.

• Align the efforts of Customer Solutions with Engineering, Product, Customer Success, the PMO, platform priorities, and company delivery standards.

• Implement the intake and triage process within the initial 90 days.

• Assume responsibility for program tracking of all active customer integrations within the first 90 days.

• Foster predictable, measurable delivery and accelerate the contract-to-live cycle.

⛳️ Requirements

• Minimum of 3 years in technical program management, product operations, or project management within a technology setting.

• Proven record of leading cross-functional initiatives from inception to delivery.

• Experience collaborating with both engineering teams and customer-facing roles, facilitating effective communication between the two.

• Technical expertise and a willingness to engage deeply on topics such as APIs, data pipelines, cloud infrastructure, and AI and LLM tools.

• Background in developing training materials and technical documentation for both technical and non-technical audiences.

• Bachelor's degree or equivalent practical experience is required.

• Must possess authorization to work in the United States.

• Experience in healthcare, diagnostics, or health IT is preferred.

• Proficient in using agentic AI tools in daily tasks.

• Experience with enterprise SaaS onboarding or implementation.

• Familiarity with scripting or basic automation skills.

🏝️ Benefits

• Remote-First work environment.

• Paid Time Off along with 13 Company Holidays.

• Equity Package included.

• Paid Parental Leave offered.

• Comprehensive Medical, Vision, and Dental coverage.

• Employer HSA Contributions.

• Employer 401(k) Matching available.

• Short-Term Disability, Long-Term Disability, Life Insurance, and Critical Illness Plans.

• Employee Assistance Program provided.

• Adoption Assistance available.

• Company Offsites organized.

• Monthly Internet Allowance.

• Funds for Professional Development.