Technical Program Manager, Customer Onboarding

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Take charge of the customer onboarding program by setting objectives, priorities, governance, operating rhythms, and success metrics across the deployment portfolio.

• Maintain an overarching view of current customer deployments, pinpointing dependencies, capacity limitations, systemic risks, and opportunities for execution enhancement.

• Align Project Management, CSEs, SAs, CSMs, Product, and customer stakeholders regarding priorities, ownership, dependencies, and expected outcomes.

• Establish program reviews, stage gates, risk management strategies, escalation pathways, decision-making frameworks, and leadership reporting processes.

• Identify risks and cross-functional dependencies, resolve intricate blockers, and escalate decisions that necessitate leadership involvement.

• Define and monitor onboarding KPIs, ensure program health visibility, and enhance predictability, capacity planning, and customer time to value.

• Develop and refine onboarding frameworks, playbooks, processes, and workflows to provide a consistent, repeatable, and scalable customer experience.

• Communicate the status of the program, including health, priorities, risks, and results to both customer and Veracode leadership stakeholders.

• Ensure a seamless transition from onboarding to ongoing Customer Success.

⛳️ Requirements

• A minimum of 5 years of experience in technical program management, enterprise SaaS implementation, or complex customer-facing technology initiatives.

• Proven track record of leading multi-workstream programs that involve various teams, stakeholders, and technical dependencies.

• Strong expertise in program governance, portfolio management, risk and dependency management, operational cadences, KPIs, and executive reporting.

• Demonstrated capability to convert strategic objectives into structured programs and measurable results.

• Comprehensive understanding of enterprise SaaS implementations and customer onboarding processes.

• Familiarity with SDLC, CI/CD pipelines, APIs, enterprise integrations, and cloud software environments.

• Exceptional executive communication and stakeholder management abilities.

• Proven ability to influence teams and foster accountability without direct authority.

• Proficiency in Jira, Asana, Smartsheet, or similar program management tools.

• Experience with application security, SAST, SCA, DAST, or DevSecOps environments is advantageous.

🏝️ Benefits

• Exceptional Medical, Dental, and Vision Coverage to address all your healthcare needs.

• Wellness benefits that enable you to concentrate on what truly matters.

• “Take What You Need” time off policy.

• Extensive development and training resources to support your career growth at Veracode.

• Generous 401k matching to assist you in saving for your future.

• A fantastic community of professionals who take pride in their daily contributions.

• Performance bonus.

• Comprehensive benefits package.