Senior Technical Program Manager – Adoption and Enablement

This is a fully remote position, open to applicants in Arizona, +1 more state.

📋 Description

• Take charge of and implement adoption and enablement initiatives for the Axon Fusus platform for both internal and external stakeholders.

• Act as a reliable expert on the capabilities and operational best practices of Axon Fusus throughout its deployment and ongoing support.

• Create and execute training strategies that are in line with implementation schedules, onboarding requirements, and product launches.

• Monitor adoption and readiness metrics, pinpoint areas for improvement, and apply continuous enhancements.

• Collaborate with Product, Engineering, Program Management, Enablement leaders, instructional designers, and technical writers to enhance training quality and effectiveness of enablement.

• Offer structured feedback from training sessions and customer interactions to guide improvements in product usability and adoption strategies.

• Design, maintain, and refine role-specific training programs for internal teams and customers involved in the Fusus deployment and support lifecycle.

• Standardize learning objectives and training delivery methods to ensure consistent and repeatable training experiences.

• Provide training to deployment teams and internal stakeholders on Fusus functionalities, integrations, and deployment considerations.

• Empower internal teams to assist with implementation, integration, and troubleshooting discussions with customers.

• Conduct instructor-led training sessions for internal teams and external law enforcement clients.

• Facilitate foundational, intermediate, and advanced workflow training with both operational and technical context.

• Lead scenario-based training sessions grounded in real-world operational use cases.

• Independently conduct regular training sessions.

• Develop scalable training initiatives, including webinars, virtual or in-person seminars, and feature update briefings.

• Assist with customer support and ongoing adoption efforts post-deployment.

• Serve as an escalation point for issues arising after deployment.

• Support deployment validation and readiness evaluations through checklists, criteria, and quality assurance processes.

• Recognize recurring issues and translate insights into training, enablement, and curriculum enhancements.

• Report directly to the Sr. Director, RTO SaaS Delivery.

⛳️ Requirements

• Demonstrated experience delivering instructor-led training to professional groups of over 50 participants.

• Experience in developing and implementing structured training or enablement programs.

• Excellent facilitation skills with the capability to engage both technical and operational audiences effectively.

• Proven ability to teach functional workflows and applied technical concepts with authority.

• Capacity to operate independently in front of both customers and internal stakeholders.

• Established track record of enhancing programs and processes through feedback, performance metrics, and shifting product or business requirements.

• Strongly preferred: experience in law enforcement, public safety, emergency management, or similar operational sectors.

• Strongly preferred: experience training or providing support to public-sector clients.

• Strongly preferred: familiarity with video management systems, real-time operations centers, or situational awareness platforms.

• Strongly preferred: hands-on experience assisting with technical deployments or integrations in enterprise settings.

• High-level understanding of IP networking fundamentals.

• High-level comprehension of RTSP and video streaming principles.

• High-level knowledge of DVR/NVR systems and camera infrastructure.

• High-level awareness of network connectivity, ports, firewalls, and bandwidth considerations.

• Approximately 50% travel required.

• Some positions may necessitate legal eligibility to work in a firearms-related environment.

🏝️ Benefits

• Competitive salary.

• 401k plan with employer matching.

• Discretionary paid time off.

• Paid parental leave available for all employees.

• Comprehensive medical, dental, and vision plans.

• Access to fitness programs.

• Support for emotional and mental wellness.

• Opportunities for learning and development.

• Participation in Employee Resource Groups (ERGs).

• Availability of snacks in office locations.