Technical Program Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Collaborate with leaders and cross-functional teams to develop strategic plans and roadmaps, influencing priorities related to technology, tools, and processes.

• Examine AI and technology trends to initiate and define new team projects.

• Report on the efforts of adjacent teams to guide roadmap decisions and prevent redundant work.

• Take ownership of comprehensive program and project plans, outlining and prioritizing requirements, monitoring action items and milestones, and ensuring timely delivery.

• Manage the intake and triage process for incoming requests, track progress through GSD and SDP, and identify and resolve blockers.

• Delegate tasks, monitor milestones, and oversee the submission and production deadlines effectively.

• Provide consistent status updates to internal partners, case teams, and outside counsel.

• Create and implement scalable, defensible playbooks, policies, workflows, tools, and templates.

• Perform SQL queries and technical analyses for casework and program reporting purposes.

• Lead improvements to AI and eDiscovery tools, evaluate new tools, and manage the lifecycle of applications, scripts, and internal tools.

• Collaborate with product and subject matter experts to review and validate methodologies and draft supporting documentation.

• Develop evaluation frameworks and performance metrics, including completion rates, turnaround times, and time spent on blockers.

• Create reports and dashboards to enhance program visibility and promote continuous process improvement.

• Simplify complex technical and legal information for clear communication with stakeholders.

• Adapt to diverse working styles to foster cross-functional collaboration.

• Promote accountability across teams and stakeholders with minimal direct leadership involvement.

⛳️ Requirements

• Bachelor's degree (BS/BA).

• Over 5 years of experience in technical program or project management, including work with eDiscovery, information governance, or legal operations teams.

• Demonstrated experience managing intricate intake processes and cross-functional workflows at scale.

• Strong technical skills, including the ability to write and execute SQL queries and manage development and tooling lifecycles.

• Experience in developing performance metrics and evaluation frameworks.

• Proven ability to build partnerships with a variety of in-house and external cross-functional teams.

• Demonstrated expertise in project management tools and methodologies.

• Experience supporting complex, high-stakes global litigation, regulatory, or information governance matters.

• Ability to distill complex information into actionable plans and executive-ready updates.

• Flexibility to adapt swiftly in a rapidly changing environment.

• Preferred: Experience working directly with data science or AI teams.

• Preferred: Experience in an in-house technology company.

• Preferred: Background in professional services or client consulting.

• Preferred: Familiarity with GSD or similar project management systems.

• Preferred: PMP certification.

• Preferred: Advanced degree.

🏝️ Benefits

• Contribution towards healthcare and inclusion in the company pension scheme.

• Provision of work laptop and phone.

• 25 days of annual leave (pro-rata) plus paid bank holidays.

• Growing workforce with opportunities for career advancement for top performers.