Technical Product Owner, Service of Process – SAFe

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the team backlog for a segment of ABC Legal's Service of Process platform, encompassing APIs, integrations, job assignments, routing, task management, evidence tracking, customer web portal, and mobile field applications.

• Convert business-oriented Product Manager priorities into problem statements, detailed requirements, success criteria, edge cases, sequenced backlogs, and release plans.

• Decompose features into iteration-sized user stories and assess work against acceptance criteria and the Definition of Done.

• Establish and advocate for priorities among engineering, operations, and executive stakeholders.

• Facilitate SAFe activities including iteration planning, quarterly PI Planning, system demonstrations, and Inspect & Adapt sessions.

• Organize work across teams and systems, identify prerequisites, manage dependencies, and uphold a rolling project plan.

• Communicate status, risks, and trade-offs to the executive team.

• Maintain system and sequence diagrams, dependency maps, interface inventories, and data flow documentation in collaboration with engineering.

• Address B2B API and integration challenges, including versioning, backward compatibility, and technical documentation.

• Oversee release quality, testing strategies, UAT coordination, release readiness, rollout strategies, migrations, support readiness, and rollback plans.

• Make go/no-go decisions and verify post-release results against established requirements.

• Collaborate with operations leadership on associated process modifications.

• Identify where AI can be integrated into the product; establish accuracy thresholds, human review processes, failure behaviors, and outcome accountability.

• Set success metrics and dashboards, analyze results, and determine whether to terminate, iterate, or expand initiatives.

• Recognize compliance and operational risks related to jurisdiction-specific requirements, evidence integrity, proof of service standards, and handling sensitive case data.

• Report directly to the CTO and work alongside Engineering, Operations, Product Managers, design teams, Scrum Masters, and over 30 engineers across 7 or more teams.

⛳️ Requirements

• 3-5 years of experience in product ownership, product management, or technical program management.

• Familiarity with at least one product that covers multiple technical surfaces, such as mobile plus web or a field/consumer application supported by a core platform.

• Practical experience in backlog ownership within a scaled agile setting.

• Proven ability to write and accept work, lead iteration planning sessions, engage in quarterly planning, and manage inter-team dependencies.

• Experience with SAFe is an advantage; scaled agile exposure is expected.

• SAFe Product Owner/Product Manager (POPM) certification, or the willingness to obtain it within the first 90 days.

• Comfortable collaborating directly with engineering teams across mobile, web, and backend areas.

• Possess technical fluency, including the ability to read architecture diagrams, follow data flows across services, and inquire about integrations, migrations, and rollbacks.

• Experience in producing and maintaining system and sequence diagrams, dependency maps, and interface inventories.

• Familiarity with B2B APIs, integrations, or platform products, including versioning, developer documentation, integration partners, and enterprise technical specifications.

• A history of managing timelines across individuals not directly supervised.

• Experience ensuring release quality without a dedicated QA team, including test scoping, UAT, and testing commitments.

• Capable of analyzing data and building quantitative perspectives; knowledge of SQL is a plus but not mandatory.

• Experience navigating cross-functional sign-off or impact-review processes prior to releases, or a clear understanding of their significance.

• Bachelor's degree or equivalent practical experience.

• Experience with native mobile products, internal-operator products, AI-assisted features, or a background in the legal/regulatory industry is a plus but not a requirement.

🏝️ Benefits

• Health, Dental, and Vision insurance.

• 401(k) plan with company matching.

• Paid time off.

• Seven paid company holidays.

• Four floating holidays each year.

• Life Insurance and Accidental Death & Dismemberment Insurance.

• Long Term Disability coverage.

• Health Care Reimbursement Flexible Spending Account.

• Dependent Care Flexible Spending Account.

• Employee Assistance Program (EAP).

• Pet Insurance.

• Remote work opportunities from anywhere in the United States.

• Up to 10% travel for periodic in-person engagements with the product and engineering teams and visits to operations centers.