Senior Technical Product Manager – On-Premise Solutions, Kiosk, POS, Self-Service

This is a fully remote position, open to applicants in New York.

📋 Description

• Act as the main product owner and the daily technical liaison for clients.

• Oversee client relationships from start to finish, managing expectations, priorities, trade-offs, timelines, and building trust.

• Facilitate client meetings, demonstrations, and collaborative sessions.

• Collect requirements from internal teams and global stakeholders while establishing success metrics.

• Convert requirements into product features and enhancements, aligning prioritization with leadership.

• Manage the complete product development lifecycle from conception to launch across both hardware and software.

• Define requirements, wireframes, and workflow diagrams in collaboration with engineers, UI/UX designers, and customer representatives.

• Analyze and interpret technical API documentation to establish integration requirements, assess feasibility, outline engineering tasks, and address customer technical inquiries.

• Create and maintain client-facing documentation, which includes feature definitions, configuration guides, release notes, RFP responses, and how-to materials.

• Enhance user experience by incorporating stakeholder feedback and working with UI/UX designers and engineers.

• Stay up-to-date with on-premise hardware and software technologies.

• Monitor and report on product performance and client relationship success metrics.

⛳️ Requirements

• Professional proficiency in English, both written and spoken.

• Demonstrated experience in owning and managing an external customer relationship as the primary product contact.

• Capability to decompose complex technical projects into incremental value deliveries.

• Skill in prioritizing and achieving alignment among competing dependencies and stakeholders.

• Experience in delivering on-premise hardware and software solutions, such as KDS, digital menu boards, self-service kiosks, and cash payment machines (preferred but not essential).

• Knowledge of agentic or AI agent-based solutions.

• Understanding of on-premise or cloud-based POS systems.

• Ability to define API specifications and interpret technical API documentation, including REST integrations.

• Proven track record of writing clear, professional client-facing documentation; samples/portfolio required.

• Bachelor’s degree in computer science, engineering, business, or a related field, or equivalent practical experience.

• Over 5 years of experience in a similar senior-level Technical Product Manager role.

• Experience is preferred in restaurant technology, point of sale, payment systems, or on-premise/self-service technology.

• Strong analytical and data-driven mindset.

• Familiarity with user experience design principles and wireframing tools such as Figma.

• Willingness to travel as required by business needs.

• Bilingual proficiency (native Spanish/English) is considered a core skill.

🏝️ Benefits

• Daily meal allowance provided through a meal card.

• Monthly reimbursement for home/office expenses.

• Tillster covers the premium for employee private health insurance.

• Option to include spouse/dependents at the employee's expense.

• Up to 20 federal and local holidays as per applicable Mexican labor laws.

• Up to 22 vacation days each holiday year.

• Access to Udemy Learning courses.

• Continuous learning and development opportunities.