Senior Technical Product Manager – On-Premise Solutions

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Act as the main product owner and daily technical contact for clients.

• Oversee client relationships from start to finish, managing expectations, priorities, trade-offs, timelines, and trust.

• Facilitate client meetings, demonstrations, and working sessions in both Spanish and English.

• Collect requirements and ensure stakeholders are aligned on success metrics.

• Convert requirements into product features and enhancements, aligning prioritization with leadership.

• Oversee the complete product development lifecycle from concept to launch across both hardware and software.

• Specify requirements, develop wireframes and workflow diagrams, and guarantee timely delivery of on-premise solutions.

• Analyze and interpret API documentation to outline integration requirements, confirm feasibility, scope engineering tasks, and address customer technical inquiries.

• Create and maintain client-facing documentation including feature definitions, configuration guides, release notes, RFP responses, and instructional materials in both Spanish and English.

• Enhance user experience by soliciting stakeholder feedback and collaborating with UI/UX designers and engineers.

• Keep updated on on-premise hardware and software technologies.

• Monitor and report on product performance and client relationship success metrics.

• Manage product relationships for high-profile clients throughout the LATAM region.

⛳️ Requirements

• Residency in Mexico is required.

• Must be a native Spanish speaker.

• Professional proficiency in English, both written and spoken.

• Strong client-facing skills as a product owner with a proven track record in managing external customer relationships.

• Capability to decompose complex technical projects into incremental value deliveries and prioritized milestones.

• Ability to prioritize and coordinate competing dependencies and stakeholders.

• Proven experience in delivering on-premise hardware and software solutions, including KDS, digital menu boards, self-service kiosks, and cash payment machines.

• Knowledge of agentic/AI solutions.

• Familiarity with on-premise or cloud-based POS systems.

• Ability to define and utilize APIs; capable of reading and interpreting technical API documentation.

• Demonstrated skill in producing clear, professional client-facing documentation; samples or portfolio required.

• Bachelor’s degree in computer science, engineering, business, or a related field, or equivalent practical experience.

• Over 5 years of experience in a similar senior-level Technical Product Manager position.

• Highly analytical with a data-driven mindset.

• Familiar with user experience design principles and wireframing tools such as Figma.

• Willingness to travel as required by business needs.

• No visa sponsorship available.

🏝️ Benefits

• Daily meal allowance provided through a meal card.

• Home/Office allowance reimbursement each calendar month, pro-rated based on the employment start date.

• Tillster covers the premium for employee private health insurance; employees can add their spouse/dependents at their own expense.

• Up to 20 federal and local/municipal holidays in compliance with applicable Mexican labor laws.

• Up to 22 vacation days each holiday year, pro-rated based on the employment start date.

• Access to Udemy Learning courses.

• Continuous learning and development opportunities.