Technical Product Manager, Payments Orchestration

This is a fully remote position, open to applicants in Florida.

📋 Description

• Establish the boundaries, guarantees, and non-goals of the orchestration platform.

• Determine which capabilities are considered platform primitives versus those that are the responsibilities of consuming products.

• Take ownership of sequencing and essential changes needed prior to the onboarding of a second product.

• Manage the migration strategy for remittance as the platform progresses.

• Define interfaces for workflows, including idempotency, retry and compensation semantics, timeouts, state visibility, and service level agreements (SLAs).

• Develop documentation, onboarding processes, and observability tools to create a self-service, operable platform.

• Oversee the roadmap for the platform engineering team.

• Balance the reliability of remittance against the investments made in the platform.

• Own the metrics for platform success, such as workflow success rates, time to completion, rate of manual intervention, time taken to resolve stuck workflows, and time to integrate.

• Act as the representative of the platform to operations, compliance, and finance teams.

• Collaborate with the engineering lead on architectural decisions that have product implications.

⛳️ Requirements

• A minimum of 5 years in product management, including at least 3 years managing a platform, infrastructure, API, or backend product primarily serving other engineering teams.

• Proven experience in delivering products that other teams depend on and taking responsibility for the outcomes of product abstractions.

• Strong foundation in concepts related to distributed systems: asynchronous processing, eventual consistency, at-least-once delivery, idempotency, compensation versus rollback, and the failure modes of long-running workflows.

• Experience in payments, remittance, banking, ledger, or transaction processing.

• Familiarity with settlement, reconciliation, payout partners, and compliance screening processes.

• Outstanding written communication skills.

• Comfort with data, including querying, interpreting dashboards, and investigating anomalies.

• Proven history of making effective prioritization decisions in collaboration with influential internal stakeholders.

• Equivalent qualifications in relevant areas will also be taken into account.

🏝️ Benefits

• Competitive salary.

• Initial grant of stock options.

• Annual performance-based bonus.

• Unlimited paid time off (PTO).

• Paid parental leave.

• Work model: currently fully remote, with plans to transition to a hybrid setup in the future.

• Health, dental, and vision insurance plans.

• 401(k) plan with employer matching for employees based in the US.

• Opportunities for continuous learning.

• Empowering prospects for growth in a dynamic, entrepreneurial environment.