Senior Technical Product Manager – On-Premise Solutions, Kiosk, POS, Self-Service

This is a fully remote position, open to applicants in Georgia.

📋 Description

• Act as the main product owner and daily technical liaison for customers.

• Oversee client relationships from start to finish, managing expectations, priorities, trade-offs, timelines, and building trust.

• Facilitate client meetings, demonstrations, and collaborative sessions.

• Collect requirements from internal teams and global stakeholders, establishing success metrics.

• Convert requirements into product features and enhancements, ensuring alignment of roadmap prioritization with leadership.

• Oversee the entire product development process, from concept to launch, across both hardware and software.

• Create on-premise solutions such as self-service kiosks, digital menu boards, Kitchen Display Systems, and cash payment machines.

• Work closely with engineers, UI/UX designers, and customer representatives to outline requirements, wireframes, and workflow diagrams.

• Analyze and interpret technical API documentation to specify integration needs and confirm feasibility.

• Define the scope of work with engineering and respond to customer technical inquiries related to POS, payment, kiosk, and other on-premise systems.

• Write and maintain client-facing documentation, including feature definitions, configuration guides, release notes, RFP responses, and instructional materials.

• Enhance user experience by incorporating stakeholder feedback and collaborating with designers and engineers.

• Keep updated with the latest on-premise hardware and software technologies.

• Monitor and report on product performance and metrics pertaining to client relationship success.

⛳️ Requirements

• Professional proficiency in English, both written and spoken.

• Demonstrated experience in owning and managing external customer relationships as the primary product point of contact.

• Capability to decompose complex technical projects into incremental value deliveries.

• Skill in prioritizing and achieving alignment among competing dependencies and stakeholders.

• Experience with delivering on-premise hardware and software solutions, such as KDS, digital menu boards, self-service kiosks, and cash payment machines (preferred, but not mandatory).

• Knowledge of agentic solutions and AI agent-based functionalities.

• Understanding of on-premise or cloud-based POS systems.

• Ability to define API specifications and interpret technical API documentation, including REST integrations.

• Proven track record of producing clear, professional client-facing documentation; samples/portfolio required.

• Bachelor’s degree in computer science, engineering, business, or a related field, or equivalent practical experience.

• A minimum of 5 years of experience as a Senior-level Technical Product Manager or in a comparable role.

• Preferably background in restaurant technology, point of sale, payment systems, or on-premise/self-service technology.

• Strong analytical and data-driven problem-solving skills.

• Familiarity with user experience design principles and wireframing tools like Figma.

• Willingness to travel as needed for business purposes.

🏝️ Benefits

• Daily meal allowance provided through a meal card.

• Monthly home/office allowance reimbursement.

• Tillster-sponsored premium for employee private health insurance.

• Option to include spouse/dependents in health insurance at the employee's expense.

• Up to 20 federal and local/municipal holidays in accordance with applicable Mexican labor laws.

• Up to 22 vacation days each holiday year.

• Access to Udemy Learning courses.

• Continuous learning and development opportunities.