Technical Product Owner, Managed Services, Video

This is a fully remote position, open to applicants in United States.

📋 Description

• Evaluate new products and integrations.

• Conduct regression testing on new software for existing products.

• Provide updates on the roadmaps for current product lines.

• Create documentation for support and deployment best practices.

• Suggest business solutions and strategize product offerings alongside the Senior Vice President of Engineering and Product.

• Investigate and develop new ecosystem solutions and services tailored for Allbridge markets.

• Construct a technical and ecosystem overview of Allbridge solutions.

• Collaborate with Engineering Operations, Sales Engineering, Support, and other cross-functional teams.

• Assess and compare pricing, usability, and interoperability of current products.

• Work with Sales Engineering and Operations to identify needs and address issues.

• Support sales engineering, sales, or project activities by participating in demos or workshops.

• Offer product feature comparisons, vendor product feature lists, implementation documentation, and support playbooks.

• Investigate top-tier vendor partner solutions and product lines.

• Evaluate and operationalize new product opportunities with the Senior Vice President of Engineering and Product.

• Manage escalations for Operations or Support as necessary.

• Ensure the lab environment is maintained with various technologies.

• Backup current lab configurations weekly or following significant updates.

• Develop and update deployment and support playbooks for current product lines.

• Build a network of manufacturers and vendor partners for best practices and testing purposes.

• Ensure regular quality assurance and internal testing of vendor GA software prior to customer deployment.

• Apply best-in-class features to Allbridge deployments.

• Guarantee lab equipment is functional and accessible to team members.

• Report directly to the Senior Vice President of Engineering and Product.

⛳️ Requirements

• Technology professional with at least six years of experience in deployment or a similar role.

• Extensive experience and advanced knowledge of networking, CCTV, servers, workstations, PBX, VOIP, and IPTV.

• Experience in managing quality assurance and regression testing processes.

• Strong writing skills for creating playbooks and testing reports.

• A keen interest in technical products and solutions.

• Demonstrated analytical skills to deliver detailed regression testing techniques and debugging insights.

• Excellent interpersonal, communication, and presentation abilities (both oral and written).

• Willingness to travel up to 30% of the time.

• A proactive and dedicated initiative-taker, structured and goal-oriented.

• Strong sense of ownership and the ability to present as a personable and trustworthy professional.

• Effective collaborator who thrives in a dynamic and rapidly evolving product environment.

🏝️ Benefits

• Medical and prescription options.

• Dental, orthodontics, and vision plans.

• Comprehensive HSA company-funded options.

• Flexible spending accounts.

• 100% company-paid premiums for short-term disability.

• Life and accidental death and dismemberment insurance plan options.

• Supplemental insurance plan options.

• 401(k) profit-sharing retirement plan.

• Flexible paid time off after 60 days of employment.

• Paid holidays as outlined in the Employee Handbook.

• A work culture that promotes diversity and inclusion.