Senior Technical Product Manager, Customer Solutions

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the technical representative during customer and prospect discussions regarding customization, non-standard applications, troubleshooting, and API features.

• Facilitate the integration of AI products within customer systems by managing API and partner-integration modifications and activations.

• Create KarmaCheck integrations utilizing APIs, which involves data flows, field and status mapping, error management, and configuration.

• Take ownership of customer solutions from inception to completion with engineering: document requirements, decompose tasks, monitor delivery, and communicate through the go-live phase.

• Serve as the practical technical liaison for Bullhorn, Symplr CTM, Workday, VMS, and direct sourcing partners.

• Transform recurring integration inquiries into comprehensive documentation and configuration manuals.

• Assist in the evolution of recurring custom solutions into standardized product features.

⛳️ Requirements

• Over 5 years of experience in technical product management, integration or solutions architecture, or technical implementation within a software company, with significant interaction with customers and/or high emotional intelligence.

• Practical experience with REST APIs, webhooks, data mapping, and authentication processes.

• Proficiency in reading API documentation, testing calls using tools like Postman, and independently reasoning about integrations.

• Excellent skills in writing requirements and executing projects.

• Capability to translate customer requests into precise engineering specifications and manage the project through to delivery.

• Experience with integrations across various systems.

• Familiarity with ATS, VMS, HCM, or HRIS ecosystems such as Bullhorn, Symplr, or Workday.

• Knowledge of SQL or basic scripting for testing, troubleshooting, and reporting purposes.

• Experience in deploying AI or automation features in customer environments.

• Background in healthcare staffing, background screening, credentialing, or compliance is beneficial, though not mandatory.

🏝️ Benefits

• Fully remote position available within the US, adhering to Eastern Time working hours.

• Attractive benefits package that includes medical, dental, 401(k), and Employee Assistance Program (EAP).

• Unlimited vacation policy.

• This role does not involve commission or quota responsibilities.