Technical Product Owner

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Take ownership of the product roadmap and backlog for healthcare IoT and connected device solutions.

• Convert customer service workflows and field operations requirements into product features and technical specifications.

• Collaborate with Solution Architects to ensure product vision aligns with system architecture.

• Establish user stories, acceptance criteria, and technical requirements for engineering teams.

• Prioritize features based on their business value, operational impact, and customer experience.

• Lead the development of solutions for device monitoring, diagnostics, remote support, and service automation.

• Work together with customer service, support, and field teams to enhance issue resolution and service efficiency.

• Guarantee compliance with HIPAA and HITECH Act in product design.

• Engage in Agile ceremonies, including sprint planning, backlog grooming, and retrospectives.

• Validate delivered features through UAT, field feedback, and operational metrics.

• Foster integration with EHR/EMR systems, service platforms, and IoT ecosystems.

• Collaborate with DevOps teams on releases, monitoring, and continuous improvement.

• Monitor and enhance KPIs, including uptime, response time, MTTR, and customer satisfaction.

⛳️ Requirements

• 5–10 years of experience in product ownership, product management, or technical program delivery.

• Strong comprehension of healthcare customer service operations, encompassing support workflows, ticketing systems, and field service.

• Hands-on experience or a solid understanding of IoT / connected devices and edge-to-cloud architectures.

• Technical background in software development or engineering, with the ability to collaborate closely with developers and understand trade-offs.

• Experience working with APIs, microservices, and distributed systems.

• Familiarity with Agile/Scrum methodologies and backlog management tools like Jira and Azure DevOps.

• Understanding of NoSQL data stores, such as Elasticsearch, and data-driven applications.

• Strong ability to convert business needs into technical requirements.

• Preferred: experience in healthcare settings, knowledge of healthcare interoperability standards (HL7, FHIR, DICOM), service management platforms, DevOps practices, remote device management, telemetry and diagnostics systems, and AI/analytics use cases.

🏝️ Benefits

• Resources and flexibility to promote professional and personal growth.

• Equal opportunity employer.

• Commitment to workplace diversity and inclusion.

• GDPR and data privacy protections.