Technical Printer Support Representative I – Inkjet

This is a fully remote position, open to applicants in Florida, +7 more states.

📋 Description

• Deliver exceptional and professional technical support to Canon customers via telephone.

• Evaluate intricate issues to respond to inquiries, troubleshoot problems, and provide solutions.

• Recognize, research, and address customer questions using available software and network resources.

• Engage with customers and colleagues concurrently to facilitate quick call resolutions.

• Make swift, precise business decisions that benefit both the organization and the customer.

• Record interactions and resolutions in company systems.

• Guide customers using the Total Care method with purchasing decisions and finalizing orders on the Canon website.

⛳️ Requirements

• High school diploma or equivalent qualification.

• Prior experience in customer service or a call center environment.

• Proven understanding of PC operating systems such as Windows and/or MAC.

• Intermediate to advanced proficiency in internet navigation, instant messaging tools, and email.

• Competence in keyboarding and MS Office applications.

• Capability to work independently and manage time effectively.

• Excellent communication skills with active listening abilities and proficiency in English.

• Capacity to converse, type, and resolve issues simultaneously in a fast-paced virtual setting.

• Ability to multitask, prioritize, and handle multiple computer applications and screens concurrently.

• Dependable, punctual, and consistent in attendance.

• Reliable high-speed internet connection and a distraction-free workspace.

🏝️ Benefits

• Remote work arrangement.

• Various scheduling options available.

• Paid orientation and training provided.

• Comprehensive medical, vision, dental, life insurance, and disability benefits.

• Company-paid holidays.

• Paid time off for personal, vacation, and sick days.

• 401(k) plan with company matching contributions.

• Employee assistance program.

• Tuition reimbursement opportunities.

• Discounts for employees.

• Pay differentials available.