Customer Service Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Address customer service inquiries through calls and correspondence in line with Standard Operating Procedures and contact requirements.

• Receive incoming calls from child support clients and various stakeholders.

• Handle calls in adherence to Standard Operating Procedures and contractual obligations.

• Process correspondence while following Standard Operating Procedures and contractual guidelines.

• Maintain documentation for correspondence and contacts.

• Update information in the SMI system and State systems as needed.

• Detect and rectify errors effectively.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• A high school diploma or equivalent certification.

• Minimum of one year of relevant experience in service delivery, customer service, call center operations, or a similar field, or an equivalent mix of education and experience.

• Familiarity with customer service techniques, especially in managing upset callers.

• Understanding of the policies and procedures related to SDU payment processing.

• Knowledge of child support regulations.

• Proficiency in the SMI and state client child support systems.

• Awareness of contemporary office practices, procedures, and equipment.

• Capability to interpret, apply, analyze, and clarify laws, procedures, and regulations associated with SDU payment processing.

• Competence in maintaining accurate and interrelated records.

• Prompt responsiveness to customer needs.

• Skill in identifying and correcting errors.

• Commitment to working with integrity and ethical standards.

• Ability to operate independently with minimal supervision.

• Capacity to adhere to schedules and deadlines.

• Ability to handle confidential information with discretion.

• Strong oral and written communication skills.

• Interpersonal skills characterized by tact, patience, and courtesy.

• Flexibility to work varied schedules and overtime as required.

• Proficient data entry skills, including use of keyboard, mouse, and 10-key pad.

• Experience with Microsoft Word, Excel, and other Windows applications.

🏝️ Benefits

• Opportunity to work from home.

• Paid training provided.

• Fixed schedule: Monday to Friday, between 8:00 AM CT and 6:00 PM CT.

• Benefits begin after 30 days of employment.

• 401(k) retirement plan.

• Gym membership reimbursements.

• Opportunities for career advancement.

• Engaging, enjoyable, and supportive virtual work atmosphere.

• Colleagues who feel like family.