Medical Billing Customer Service Representative

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Respond to incoming calls related to patient statements, insurance payments, and account balances.

• Provide precise information concerning patient accounts, billing history, and charges.

• Facilitate credit card payments via phone.

• Record call details, account inquiries, and actions taken.

• Refer complicated billing disputes and concerns to the appropriate department.

• Offer friendly, professional assistance while addressing sensitive billing queries.

• Assist patients in navigating billing inquiries with professionalism, patience, and care.

⛳️ Requirements

• Minimum of 1 year in call center or customer service/office experience.

• Strong verbal and written communication abilities.

• Basic computer proficiency and willingness to learn new systems.

• Exceptional attention to detail and ability to document accurately.

• Capability to multitask and process information effectively.

• Calm and professional demeanor when managing challenging calls.

• Patient-centric approach and dedication to providing quality customer service.

• Must reside in one of the specified states: Alabama, Georgia, Idaho, Indiana, Iowa, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.

🏝️ Benefits

• Shift differential: an additional $1/hr for night and weekend shifts.

• Paid training, usually one week long from 9:00am–6:00pm EST.

• Full-time position, consisting of 40 hours per week.