Technical Operations Specialist

This is a fully remote position, open to applicants in Greece.

📋 Description

• Oversee daily operational functions, follow-ups, and outstanding actions.

• Facilitate communication between customers, Operations, Engineering, Support, Sales, Finance, and field teams.

• Monitor installations, deployments, service activities, and customer inquiries.

• Recognize obstacles, escalate concerns, and ensure tasks are completed.

• Keep precise documentation, trackers, and operational reports.

• Assist with customer communications and technical troubleshooting.

• Coordinate with technicians, installers, and external service providers as necessary.

• Enhance operational processes and support cross-departmental projects.

⛳️ Requirements

• Approximately 5 years of demonstrated experience in Operations, Technical Operations, Customer Operations, Project Coordination, or a related role.

• Strong sense of ownership, organization, and meticulous attention to detail.

• Exceptional written and verbal communication skills in English.

• Proven communication and problem-solving abilities.

• Capability to manage multiple tasks independently in a dynamic environment.

• Solid technical aptitude and the ability to comprehend hardware, software, and system workflows.

• Proficiency in reading technical documentation, installation manuals, and system diagrams.

• Strong skills in Excel and/or Google Sheets.

• Familiarity with CRM, ERP, ticketing, or project management systems.

• Experience in hardware installations, deployments, field service, or technical operations.

• Background in troubleshooting hardware or connectivity challenges.

• Knowledge of Jira, Monday.com, Salesforce, HubSpot, or Zendesk.

• Experience in maritime, shipping, logistics, industrial technology, or another complex operational environment.

• Experience working with enterprise clients or international service providers.

🏝️ Benefits

• Remote work arrangement