Technical Onboarding, Payments Support Specialist

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• Assist new clients in the technical integration process with FinSet’s gateway and orchestration platform.

• Clarify API documentation, integration prerequisites, authentication methods, credentials, sandbox environments, payment workflows, testing protocols, and production-launch procedures.

• Diagnose integration challenges and identify potential causes.

• Collect technical information and escalate issues to the gateway/orchestrator technical team when required.

• Facilitate communication during issue resolution and relay outcomes back to clients.

• Support merchants in navigating the gateway/orchestration platform.

• Set up and link PSP/acquirer credentials as providers are integrated.

• Coordinate technical specifications between merchants and pertinent PSPs.

• Assist merchants in conducting test transactions and validating payment workflows.

• Resolve failed tests and determine if issues stem from merchant integration, gateway/orchestrator, PSP, or configuration.

• Confirm that the technical setup is prepared prior to live processing.

• Act as the primary technical-support contact for live merchants.

• Collaborate with merchant technical teams, FinSet’s internal teams, gateway/orchestrator technical teams, and PSP/acquirer support teams.

• Maintain organized communications and ensure issues are progressing toward resolution.

• Provide support for transaction failures, API errors, configuration challenges, credential issues, payment method setup, routing inquiries, webhook/callback problems, PSP connectivity, and other payment processing issues.

⛳️ Requirements

• Prior experience with payment gateways, payment orchestration, PSPs, acquiring, or technical payments support.

• Proficient in reading and interpreting API documentation.

• Capable of clearly explaining API and integration requirements to developers.

• Familiarity with REST APIs, API requests/responses, authentication, webhooks/callbacks, credentials, sandbox versus production environments, and common HTTP/API errors.

• Practical knowledge of online payment flows and the interactions between merchants, gateways, orchestrators, PSPs, and acquirers.

• Able to troubleshoot methodically instead of escalating every issue immediately.

• Competent in gathering error messages, request/response particulars, transaction IDs, timestamps, logs, and configuration details prior to escalating issues.

• Effective in communicating technical problems clearly and efficiently with external technical support teams.

• Comfortable collaborating with client developers and less-technical client stakeholders.

• Capable of taking ownership of issues until resolution.

• Highly organized and able to manage multiple merchant integrations and support discussions simultaneously.

• Clear and professional communication skills in English.

• Experience in configuring PSPs or payment methods within gateways/orchestrators.

• Background in troubleshooting live payment processing issues.

• Familiarity with payment routing, declines, webhooks, callbacks, transaction statuses, MID configuration, credentials, and payment provider integrations.

• Experience in high-risk industries such as forex, CFDs, prop trading, iGaming, crypto, or similar sectors.

• Coding experience is beneficial but not mandatory.

🏝️ Benefits

• Permanent employment.

• 40 hours per week.

• 20 days of annual leave.

• Fully remote position.