Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Reach out to current customers of MRA E-Bike Center to organize maintenance services and service checks

• Provide customers with information regarding necessary services

• Directly schedule maintenance appointments within the planning system

• Recognize opportunities to optimize available workshop capacity

• Log callback appointments

• Connect with customers at pre-arranged times

• Precisely record the outcomes of conversations in the customer management system

• Ensure a positive customer experience while facilitating efficient appointment scheduling

⛳️ Requirements

• Native or fluent proficiency in Dutch

• Availability for full-time work

• Capable of making outbound calls to existing clients

• Competent in scheduling maintenance appointments using a planning system

• Skillful in identifying opportunities to maximize workshop capacity

• Detail-oriented in customer follow-up and administrative tasks

• Ability to log callback appointments and reach out to customers at agreed times

• Proficient in accurately documenting conversations in a customer management system

🏝️ Benefits

• Competitive salary

• Opportunities for professional development

• Friendly and dynamic work environment

• Employee discounts on products and services