Sales Operations Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with field Account Executives to address client business challenges and enhance sales growth.

• Work in conjunction with Account Executives, Solution Architects, vendor/manufacturer partners, Consulting/Professional Services Delivery, Service Delivery Operations, and project teams.

• Deliver precise price quotes and support the development of proposals.

• Manage, process, and oversee orders along with their status.

• Foster positive relationships with vendors and comprehend their strategic and business goals.

• Respond promptly and professionally to client inquiries, adhering to established Service Level Agreements.

• Aid in resolving client issues to guarantee the highest level of satisfaction.

• Provide guidance to Account Executives on internal procedures and vendor requirements.

• Negotiate with vendors to address order discrepancies or secure advantageous terms for clients.

• Prioritize conflicting requests from Account Executives and clients, considering deadlines and business implications.

⛳️ Requirements

• 3–5 years of experience in sales operations, inside sales, and/or sales support.

• Proven experience collaborating with a geographically dispersed team.

• Familiarity with the information technology sector, including Cisco, Microsoft, Citrix, VMware, Dell EMC, NetApp, and Pure Storage.

• Knowledge of the typical quote-to-cash process, sales forecasting, basic accounting principles, and general audit requirements.

• Excellent verbal and written communication abilities.

• Proficient in Salesforce, Salesforce Service Cloud, Salesforce CPQ, Cisco Commerce Workspace (CCW), Cisco Webex, Microsoft Teams, Microsoft Excel, and Microsoft Outlook.

• A Bachelor’s degree in business administration, Sales, Marketing, or a related field is preferred.

🏝️ Benefits

• Health, Vision, and Dental Insurance

• Life Insurance

• Health/Dependent Care Flexible Spending

• 401(k) Plan

• Short-Term and Long-Term Disability Coverage

• Generous Vacation and Flex Time Off Programs

• Company Paid Holidays

• Training and Development Opportunities

• Highly collaborative team and results-oriented atmosphere

• Dynamic and positive work environment

• Opportunity to work with large, sophisticated, and progressive clients throughout North America