Customer Care Associate

This is a fully remote position, open to applicants in Kansas.

📋 Description

• Deliver exceptional customer service within the KanCare Contact Center as a member of the KanCare Clearinghouse Program.

• Accurately gather comprehensive documentation and input information into various systems.

• Assist KDHE programs, systems, policies, and procedures.

• Address inquiries regarding the eligibility process and provide general information about the Family Medical and E&D/LTC Programs.

• Respond to calls with courtesy, precision, and clarity.

• Ensure high-quality customer service by delivering accurate information.

• Assess information received through telephone interactions.

• Pose relevant follow-up questions and request additional details as needed.

• Analyze the potential implications of the information provided.

• Utilize telephones, email, and web browsers effectively.

• Keep abreast of current regulations, policies, and guidelines.

• Complete required training as necessary.

• Uphold the integrity and confidentiality of records and communications.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• Must be a resident of Kansas.

• Possess a High School diploma or GED equivalent.

• Have a minimum of six (6) months of experience in customer service.

• Experience with MS Office, Outlook, and internet usage.

• Minimum of six (6) months of experience in Family Medical Medicaid eligibility.

• Familiarity with Medicaid and managed care programs.

• Strong active listening skills.

• Ability to adapt and respond to various personality types.

• Capable of multi-tasking, prioritizing, and managing time effectively.

• Excellent interpersonal and communication skills, both verbal and written.

• Knowledge of basic grammar, spelling, and punctuation.

• Ability to type 28–30 words per minute accurately.

• Willingness to collaborate as part of a team.

• Ability to maintain the integrity and confidentiality of all records and communications.

• Proficient computer skills with the ability to navigate complex software systems.

• Bilingual in Spanish and English, with proficiency in speaking and reading both languages for bilingual rate.

• Ability to work any listed shift between 8:00 am and 7:00 pm CST.

🏝️ Benefits

• Competitive salary and compensation package.

• Opportunities for professional development and training.

• Supportive team environment and culture.

• Health and wellness benefits.