Technical Integrations Manager

This is a fully remote position, open to applicants in Netherlands.

📋 Description

• Evaluate new partner APIs by examining documentation, conducting test calls, identifying limitations and gaps, and documenting partner requirements.

• Facilitate technical onboarding with partners, covering aspects such as credentials, environments, communication channels, and engineering setup requirements.

• Serve as the primary technical contact for partners and engineers throughout the implementation process.

• Take ownership of pre-launch quality by thoroughly testing search, booking, cancellation, and modification workflows from start to finish.

• Confirm pricing, availability, tax details, and fee structures.

• Authorize integrations for production deployment.

• Supervise the live integration portfolio through dashboards and alerts.

• Identify throttling issues, error spikes, and data quality variations.

• Investigate and resolve configuration, CMS, and minor pull-request challenges.

• Collaborate with partners to address issues beyond the direct scope of the role.

• Maintain incident histories for each supplier.

• Recognize recurring trends and promote automation and process enhancements.

• Update the integrations roadmap in collaboration with Engineering, Product, and Partnerships teams.

• Keep stakeholders updated on progress and potential risks.

• Continuously refine the integration lifecycle checklist.

⛳️ Requirements

• Over 3 years of experience in a partner-facing technical position, such as technical integrations manager, integration or solutions engineer, technical account manager, or connectivity manager.

• Proven experience managing a portfolio of live API integrations.

• Proficient in using Postman or similar tools.

• Comfortable working with JSON and XML data formats.

• Ability to troubleshoot issues based on API responses.

• Familiarity with using logs and dashboards for monitoring.

• Capable of critically reading API documentation to evaluate technical feasibility.

• Strong written communication skills with clarity and conciseness.

• Ability to manage multiple parallel tasks and follow-ups effectively.

• Resourceful in situations where partners are slow to respond or documentation is lacking.

• Experience in creating checklists, templates, or automation processes to enhance team productivity.

• Hotel distribution knowledge is highly advantageous, including understanding rate types, board codes, and merchant versus agency models.

• Proficient in English.

🏝️ Benefits

• Stock Appreciation Rights available to all employees.

• Comprehensive compensation package, perks, and benefits, including substantial stock appreciation rights.

• Flexible time off policy (take as many holidays as you need).

• Opportunity to work remotely.

• Catered lunches featuring diverse cuisines.

• High-quality coffee provided.

• Occasional barbecues in the garden.

• Company events held in Amsterdam and internationally.

• Budget allocated for creating your ideal home office.

• Complimentary mental health support through OpenUp.

• Opportunities for learning and professional growth.

• An open and diverse culture that encourages knowledge sharing, trust, and transparency.